A Little Upset

I got an AT&T Z432 in April, and have not had any other phone before. It was working fine (with a few quirks but nothing too bad) when on Saturday, I was texting one of my friends and he mentioned that he'd been trying to get a hold of me for the past twenty minutes. I got none of his texts other than that one. 

Yesterday, it spread to all of my contacts--I'm not getting any texts from anyone, even though I can send them. I've tried everything in the Ting troubleshooting article, in the AT&T troubleshooting article, and NOTHING WORKS. 

I tried to get a hold of Ting customer support but waited for nearly 15 minutes on hold before giving up. 

Please help.

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7 comments
  • Hi Sonja,

     Thanks for reaching out to us and sorry that there is a longer than usual wait time with our phone lines. 

     If you have run through all the troubleshooting steps in our guide there could be a couple of possibilities for causing this issue. One is the phone storage and the other is a change in the tower frequency. 

     One reason you may not be able to receive text messages but are able to send them is that the storage limit on the phone may have been hit so it has no place to store them. Looking at the manual for the phone there should be a "message memory" indicator icon letting you know if the memory has been reached. If it has you would need to delete information from the phone so that you can create space for new messages. What I would suggest for this is looking at the storage which should be located in your settings. 

    If the phone still has memory space to receive new messages than the issue may have to do with the towers around you that are sending out the information. For that, we would need to go into account details which would mean that you would have to contact us by phone or online chat so that our representative could take a look. 

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  • Thank you for responding!

    I am aware of the storage space and am constantly deleting messages to make room for more. Could it be that there is somehow a holdup and I will have to delete a lot of messages to let the new ones through? I have 24 KB of space left.

    I also went out of state last week and brought my phone with me, could that have contributed to the problem?

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  • Phone memory is typically measured in Gigabyptes. A gigabyte is 1,000 MB. 24 KB is .024 of a MB...a very very small amount. I think it's very likely that your phone's storage space is insufficient to allow messaging to work as it should.

    If that's so, you'll have to address the storage question. Perhaps you have lots of pictures, and/or video, and/or music on the phone...and there's just insufficient space for it all to work correctly. You can store this stuff in other places, or discard things to free up space.

     

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  • I have nothing on the phone at all. I can't take pictures or recieve them, but that's a whole other can of worms. I haven't put any music on it either.

    My message storage is different than my phone storage; the phone itself has all of its storage plus an 8 gigabyte SD card. My message memory has 76 KB out of 8000 KB (since I've been deleting messages to see if that helps).

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  • Will someone please tell me what's going on?? I tried to contact Ting through online chat but couldn't. It says that it's "offline". I really need help with my phone; it's not been working for three days and I need it up and running ASAP.

    I don't believe it's the storage. I cleaned out a lot of my message storage. Still nothing. 

     

     

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  • Hi Sonja,


    With the current volume being pretty overwhelming chat is being temporarily disabled. I can help troubleshoot as I do see you've submitted a ticket I'll reply there so we can get into account specifics and try resetting your connection to see if we can fix your issue.

    If it's not an issue with storage it could come down to compatibility as an AT&T device may not have access to the strongest frequencies on our GSM network but we can definitely try to find a solution with you.

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  • Thank you.

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