Going from Freedom Pop to Ting - ERROR MESSAGE :(

Freedom Pop has been sending me emails and texts for several days now claiming that I must IMMEDIATELY shift to TING or lose service ... However,  whenever I attempt to follow the links they send me,  I get the following message when I input my email and Phone # (2 different phones)  - ***We found your number. It will soon be ready to migrate to Ting, but we're still crunching some of the data needed to move you over. Please try again in a few hours. ***   I would say that 100+ hours is more than a 'few hours',  or at least in MY opinion,  what is a 'few hours' in your opinion.  I'll try again then ...  <sigh>

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  • Official comment

    Rest assured you will NOT lose your phone number if you get the "crunching numbers" message at ting.com/freedompop -- the URGENT emails are coming from FreedomPop, and not from Ting.

    If you get the "crunching numbers" message, we have your phone number and I've spoken with the product manager in charge of the migration personally -- we will not be cancelling ANYTHING we have control or custody over until all customers have received an email from us and been given the chance to claim their number on Ting or elsewhere. 

    I understand it's frustrating, and it's disconcerting to get two different messages from two companies. I can only really speak to the Ting side of things on this, but if you get "crunching numbers", you can safely ignore URGENT messages from FreedomPop.

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  • Hey Linda, 

    You can safely ignore the messages from FreedomPop. We're in the process of migrating all numbers over. If you'd like us to take a look specifically to make sure your number is safe, email us at freedompop@ting.com

    The "crunching numbers" error message means we do have it, but we're not ready to migrate it just yet. We'll email you when it's ready to go, and you will NOT have to worry about losing service in the meantime. 

    There were a total of about 150,000 FreedomPop subscribers like you who need to be given the option to switch to Ting or cancel, and because of how our systems work, we couldn't make all the numbers available at once. So, we decided to do it in waves.

     

    The "crunching numbers" error just means your wave hasn't come up yet, but we DO have your number, it is SAFE with Ting, and we will email you when it's your turn to choose.

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  • Good to know.  Thanks!  Might be better if the error message was switched to SAY something like that,  rather than claiming that I should check back in a couple hours.  But definitely a step in the right direction to actually GET a response.  More than I can say for FreedomPop.  I'm in no rush to hand over money,  especially as FreedomPop just took some,  and then a couple days later said they were terminating my service.  <sigh>  Glad to hear you'll email me. I'll wait to hear from you,  and ignore FreedomPop messages.  Thanks. 

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  • I'm genuinely curious about the content of the messages FreedomPop is sending you, though. Is there any way you could post screenshots here so we can see what they say? 

    I checked with the product manager here at Ting regarding these messages (you're not alone in receiving them) and he assured me it's not us sending the messages. 

    You can edit out any personally identifiable information in the screenshots before posting, if necessary, but we are genuinely curious about their frequency and content.

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  • Not sure how to screenshot on phone,  but the text content is as follows.

    First message - 

    July 18

    Action Required: This phone no longer works with FreedomPop. Ting has an exclusive deal to save your number.  More info in your email or http://bit.ly/ting-fp

    Subsequent messages - July 19th 1:41 PM AND 10:27PM,  July 22nd,

    URGENT: this device will stop working. To ensure no further service interruption, visit http://bit.ly/ting-fp

     

    Two emails (as follows) on the 18th, one on the 19th, one on the 21st

     

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  • Another email from FP yesterday and again today. 

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  • I am also getting the same message from Freedompop also waiting for my number to be either back in Freedompop or with Ting and not somewhere in the limbo. 

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  • I spent one hour and 35 minutes on hold yesterday trying to speak to someone - absolutely fed up!  I cannot lose this number... every time I try to "take action", I'm told the same thing, We found your number. It will soon be ready to migrate to Ting, but we're still crunching some of the data needed to move you over. Please try again in a few hours.

    Been "trying again" for days now....

    I couldn't even POST here unless I opened up a Ting account!  I tried freedompop.ting.com and there's no way to progress there - I've sent numerous emails (no response).... I'm hoping I can get the $6 plan (even though I had a free plan at freedompop), but I just cannot lose my number and so far am very unimpressed with Ting. 

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  • Joanna, 

    Rest assured you will NOT lose your phone number if you get the "crunching numbers" message at ting.com/freedompop -- the URGENT emails are coming from FreedomPop, and not from Ting.

    If you get the "crunching numbers" message, we have your phone number and I've spoken with the product manager in charge of the migration personally -- we will not be cancelling ANYTHING we have control or custody over until all customers have received an email from us and been given the chance to claim their number on Ting or elsewhere. 

    I understand it's frustrating, and it's disconcerting to get two different messages from two companies. I can only really speak to the Ting side of things on this, but if you get "crunching numbers", you can safely ignore URGENT messages from FreedomPop.

     
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  • Well I got passed the crunching message by substituting my FP phone number with the ESN instead.

    When I attempted to port out my FP number I discover that my Ting port out number is DIFFERENT from my FP number!!!

    Called Ting Support to be told that as my FP number was VOIP it wasn't real and the Ting number that I am currently seeing was/is my actual number.

    That's not a lot of use to me or all the contacts I would have to tell about the number change!!

    Support also told me that if I subscribe to Ting (rather than port out) then the Ting number will still be my new number!

    Note: My original FP number still works and when I log in to FP web page it shows everything as before, number still as expected and history of calls still present. 

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  • Hey Michael,

     You may still be able to port that VoIP number out of FreedomPop. We've had some FreedomPop customers mention that they recieved a second email from FreedomPop (around July 26th) that had specific port out information for that VoIP number. If you have this information you should be able to take that VoIP number to another VoIP carrier. 

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  • FYI I was able to login to the FreedomPop site and use the Port Out information from https://my.freedompop.com/settings/port-out-info to transfer my VOIP number to another carrier!

    All my contacts can now call me without a required update from me!! :-)


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  • Hey Michael, 

    Glad to hear it! About how long did your port from FP take?

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  • Can't say with 100% accuracy as I didn't receive a DONE message from the carrier when it was complete.

    I only notice it was ported by accident and that was after about 4 days. I was told it was going to take between 5-7 days as it was a VOIP port.

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  • I suppose it sounds like they're responding to ports faster than we expect, which is great news!

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