Problems migrating from Freedompop.

I received a message from Freedompop advising me that I would soon lose my service if I didn't migrate immediately to Ting.   This was over a week ago.  Every time I try to migrate my number I get this message  "We found your number. It will soon be ready to migrate to Ting, but we're still crunching some of the data needed to move you over. Please try again in a few hours."
The few hours has now turned into over a week of trying to get this done.   A few days ago I spoke to a Ting service rep and was advised that I should just ignore the Freedompop emails and that I would soon receive an email from Ting advising me that my account was ready for migration.   Once I received that email from Ting, I would then be able to migrate immediately.  Well, today I received the email from Ting telling me that my account is ready to migrate.  I click on the link and go to migrate my account and SURPRISE!  I get the same blasted error message.  I am rapidly losing confidence in Ting.  I do not want to risk discontinued coverage as I have medical issues and I need my phone active.  How do I get this issue fixed?

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11 comments
  • Hey Randy,

    We're working on getting all of the numbers moved over as quickly as possible. I'll reach out shortly to clarify what I see on my end with your account and the migration so look out for that email.

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  • Thank you.  I don't know if this is possibly affecting the migration but I had a Ting account a few years ago and this number was attached to it until I migrated it to Freedompop to cut costs.  

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  • It shouldn't have any effect if you didn't already have active numbers on Ting.

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  • Do I need a new sim card to replace the one from freedompop?

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  • No. You can just reuse your FreedomPop or Sprint SIM card when activating on Ting.

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  • I can't text ( ! in red circle appears after each attempt) 

    can't make phone calls - it keeps saying the number dialed is incorrect ( numbers are definitely correct)

     

    already did the ##72786# to no avail.

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  • Have you already migrated your number over from ting.com/freedompop?

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  • yes.  everything is enabled according to my dashboard. 

     

    - apn settings on my CDMA phone doesn't option for adding new setting.  is that crucial to making it work?

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  • No. CDMA APN settings are set automatically by the Hands-free activation app that runs on your phone after you perform a ##72786# reset successfully. 

    Right now, we're still under a 10-times-normal-volume customer service load, so I encourage you to explore one of our two options at ting.com/support 

    1. Email us at help@ting.com -- we're sitting at about a week of response time right now (and working as fast as we can, but 10x is a LOT even when we did hire some help recently) but should be reserved for non-urgent issues. 
    2. Call us at 855-TING-FTW. You will experience longer-than-normal hold times, but we'll be here answering questions again as fast as we can. This should be reserved for urgent issues. 

    If your standard troubleshooting of removing and disabling all FP apps and performing the ##72786# reset doesn't result in a good Sprint signal on your phone that you can use for calls, texts and data then there's a good chance it might be something only we can help you troubleshoot.

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  • I don't see a dashboard, I don't have an icon on my home page. Even though I paid for the migration from Freedim Pop on your special sign up page but I have no ting account info that says I was billed after I gave my credit card info. My bank statement says I was Billed $1.00 but that was reversed immediately. What gives?

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  • The $1 charge is what's known as a pre-authorization. It's just our payment processor checking that your card is real. 

    As to not having any lines on your dashboard, I do see that you've got an an account but that no phone numbers made it over. 

    If you haven't yet, run through ting.com/freedompop one more time with the FP phone number you'd like to bring over. It will ask you for an email address. Enter your existing Ting account email address, and it should bring those phone numbers over correctly. 

    If for whatever reason it doesn't, reach back out to me here. I'll drop you a help request, verify your account and get the phone numbers you need onto your Ting account.

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