I had a mobile hotspot with Freedompop now I have to pay $10 for a phone/internet??

I only had a mobile hotspot with Freedom Pop.  It is telling me my plan is going to be $6 for phone and $4 for internet.

How do I get just an internet service?

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5 comments
  • Hi Mary,

     For all FreedomPop customers, we are only offering two different promotional offers so there is not one that is specifically designed for a hotspot. I know that these might not be the best options but what I would suggest is taking a look at how much mobile data that you use each month and then seeing what that would cost on other carriers compared to what we are offering.

    If there is something that suits your usage better we totally understand and there is an option to port the line to another carrier but if you can't find anything and want to use our service until you do we would be happy to have you. We're a no-contract provider so you are free to leave at any time. 

     Let us know if you have any other questions. We are all happy to help!

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  • I just want to add that I am in the same situation.  It seems odd to pay a fee for "unlimited" voice/text when all one has is a hotspot.

    Admittedly, we're only talking about $6/month, but it still seems weird.

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  • It is a little weird. But on Ting we don't discriminate between devices that can and devices that can't use talk/text in our plans. On normal Ting rates (which FP promos are set to expire to in January), you'd have the standard $6 line fee but $0 for talk and $0 for text. The FP promo builds that into the $6 regardless of how much or how little it's actually used. 

    This means for a standalone hotspot on the FP promo, it's:

    $10/1GB

    $14/2GB

    $18/3GB

    and at any time during the promo you could switch a phone onto that line (at ting.com/activate) and pay effectively the same rate as you would have with just the hotspot, but get talk and text included.

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  • This "bites". I don't have Ting internet anywhere near me (like most of the Nation too) and just want to have the same/ similar hotspot only (no voice) deal that FreedomPop was so good at providing (and better at when they had ClearWire! I loved it!!). I just need hotspots for remote field work and for keeping my IoT hubs working in low power low demand situations at home and work...all our kids have graduated from the nest so our bandwidth is pretty low now - no movie streaming and other - AND don't need voice. 

    Ting: "WHY?" buy FP when a good portion of its customer base is hotspot data / no voice...unless of course you do not care for it (us) or just think "one flavour" of ice cream or one car paint colour is ok and we will migrate. ;-(

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  • Hi Ta B,

     I totally understand your frustration. For us, it was about offering the FreedomPop customers a place to take their phone numbers so that they wouldn't be lost. We know that not everyone is going to continue to use Ting (although we hope that you do) but we still wanted to provide an opportunity for everyone to save their numbers. 

     Ultimately it's going to come down to monthly usage to determine if we are going to be the right fit long term. What I always suggest to anyone thinking about Ting is to check your usage to see what that would cost you on our rates. Our rates are flexible which is great for those months you may not be using it as much but if you are using it often and have a higher usage regularly then we might not be able to help you save.    

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