I've had a problem ticket (1659) open for 12 days, going through multiple emails with two different Ting customer services reps due to the problem being escalated. I was informed that there was some technical issue in moving automatically and I was instructed to manually create a Ting account, after which my phone number would be able to be moved over. That was 4 days ago. So far, my phone number and device have not moved over. I even provided the MEID and IMEI for my Samsung Galaxy S4. I've received nothing except a "Hey, we're working on it but don't have an ETA on when it will be resolved". The phone is a CDMA Sprint LTE plus enabled device. I've been unable to send/receive calls and texts since I received the "you're moving to Ting" email from Freedompop. And recently, a new problem pops up. If I restart the device, it logs into the Sprint network and lists the appropriate phone number. After a few minutes, it drops off the network with an "invalid SIM card" message. The last email I sent to tech support was to ask if replacing the SIM card would help with the migration. However, I have not received any reply as to a) what the problem is, b) how it can be resolved and c) when it will be resolved. I would appreciate someone helping me with this.