Saving Money with Ting

Just an FYI, I gave a comment on the low-cost phone service you provide on a web site called Get Human.
Thank you for sharing your experience with other customers.
By sharing your experience with Capital One Credit Card on GetHuman.com, you help steer millions of others like yourself toward Ting phone service. On GetHuman.com, your opinions are shared safely, anonymously and publicly to our growing community of over 50 million consumers. Thank you, on behalf of customers everywhere.

The issue in your own words
Trying to update my telephone number for my account. ... I attempted to update an inaccurate telephone number on my Capital One credit card. I tried a skype number, a google voice number, and finally, a Ting number which I purchased specifically to use with capital one as they would not accept my first two numbers. I cannot find this information anywhere online. To make it right I would like to update my telephone number on my account to my Ting number. I do not want to pay $**.** a month with At& T or $**.** with Verizion, *I have good credit, enjoy making purchases and always pay my bills at the end of the month.*As mentioned above I purchased a sim card and phone from Ting and wanted this to solve the problem at a quarter of the price and additional expense of obtaining a contract with AT&T, Sprint or Verzion.
How you fixed the problem
I spoke with Jen, a Capital one Representative, and she provided a solution today. I was able to use my low-cost phone service from Ting to add to my account. The Ting bill is less than a quarter of the cost of AT&T, Verison, and Sprint per month. I was informed that Skype numbers and Google Voice numbers would not be approved due to security concerns. I was not required to purchase an expensive contract phone plan from AT&T, Verison, or Sprint. The Capital One representative Jen, was very helpful and corrected my telephone number problem very quickly with a call verification. She stated they would add this information to their web site for future customers. Thank you Get Human !!!

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Comments

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  • Thanks for sharing this Albert! I'm glad to see that Jen was able to give a hand and help you out. We really pride ourselves on our customer service so its great to see you had a positive experience with us. If you ever need a hand with anything else just let us know. We're all real people who really want to help!

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