Unable to activate new sim

I am trying to activate my new sim i bought. When i attempt i get a sorry, something went wrong. See attached screenshot.

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  • Hi Dayvid,

     Thanks for reaching out to us. There could be a few different things that could be causing this error and we would need to investigate through the backend to determine what is stopping the activation. To do that we would need you to contact our customer support by phone or email so that we can check into this. 

     We are open from 8 am to 11 pm ET on weekends and from 8 am to 1 am ET on weekdays. There is a delay with email responses right now so if you would like a hand quicker, giving us a call would be your best bet. 

     

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