I was an idiot - Ting cured most of it

I've used Ting mobile for years and went to the GSM service as soon as it was offered because of the better coverage. I had my wife's phone on Cricket thinking that (1) having an alternate provider would help assure one of us had coverage on our travels, and (2) $35/month on Cricket for unlimited calls, text, and 5 G of data seemed like a good deal considering she used those services much more than me. So I was usually paying $50 to $65 a month for both of us depending on my usage. Still not bad compared to major provider retail rates.

But on our recent trips, we found that I often had cellular service and she didn't on Cricket's AT&T network, which surprised us. Our last trip through the West was the decider. Wife's phone was off line through much of Nevada, Utah, and Wyoming while my Ting phone at least had roaming coverage in many of the remotest places.

So I got a Ting SIM for her phone and added it to my account. Our combined bill in our first month was $30--less than her Cricket bill alone. To be honest, I researched many other MVNO's to compare, but Ting won in our household because of value, reliability, and customer service. If the T-Mobile and Sprint merger goes through and Ting rides along, I imagine that Ting will only get even better. Thanks Ting for a painless and profitable means to cure my problem. Don't know why it took me so long to figure it out. Now, do you have counseling service to deal with my other idiot tendencies?

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  • I mean -- we can offer you lunch if you ever come to our Toronto office. I don't know if that counts as "counseling" so much as "perk of being in Toronto where your cell phone carrier is based", but it's a start.

    As to roaming, I'm less than surprised on that. I'm glad we could help! We offer access to most of our GSM partner's roaming agreements at no additional cost to you guys -- this contrasts us with most MVNOs, which don't offer roaming at ANY cost. It's another of those "little things" you don't miss about your big carrier until it's gone. This also means that you've given us confirmation that AT&T, the network our GSM provider usually roams on in these situations, doesn't offer all their roaming agreements to their own flanker brand. THAT part is definitely surprising. I'd be interested to see what carrier you guys were actually connected to out there, but that's a lot of work.

    We do hope to come out on the other side of this merger a stronger company, specifically because the way we see it, we're going to be able to keep our CDMA rates, which are very favorable, for the forseeable future. This, combined with our fancy new Verizon network agreement means better coverage and lower prices for everyone. I'm BEYOND excited.

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  • I think Cricket has tiers of service and we were on the lowest one. When we went to Canada, I had to subscribe for a month to a couple of tiers up, at more cost of course, to have basic coverage there. Never used it as it turned out, so I don't know what service we would have had.

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  • And that's got to be one of the biggest problems with tiered service. It's not like the support is any different, usually. It's just an artificial throttle. We've looked at artificial throttles at Ting before and decided against them. We may revisit, but there's very little actual benefit that we see that isn't already covered by a Ting feature like Caps and Alerts.

    For future reference, we offer ILD to Canada at no extra cost, and roaming in Canada at relatively reduced cost if you're only going to use it sparingly. For extended trips, we think everyone is better off getting a local SIM card.

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