Cannot roam international until after 3 months with ting

I couldn't get any internet or any texts at all. Called ring and was told that it was because I'm not a customer for 3+ months. Customer support said it's just the rule. Like.... No explanation, no reasoning. Nothing. Just says he can't activate my international roaming because it's the rule. What the heck kind of explanation is that?

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  • Because of the relatively high risk associated with enabling international roaming from day one, we had to put a few safeguards in place. From our Terms of Service at ting.com/terms/11:

    1.3.8 Roaming While Outside the United States

    International roaming is turned off on all new accounts by default. Enabling international roaming as a feature requires a minimum of three months of service, previous usage on your account, and for your account to be in good financial standing.

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  • Can I call international with my new account and whats the rate calling mobile phone to the Philippines

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  • Hey Domingo, 

    International calling is something you should be able to do with a new account, though sometimes not a brand new account. We've found that in practice it takes a few days for our international call provider (ILD) to get all the bits and pieces in place for new Ting customers to make international calls. Once it all settles in, the "can make international calls" option will appear in your Ting dashboard. 

    Calls to the Philippines are $0.12/min on top of your standard Ting rates. 

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  • What are the security risks of an American citizen with an American address using his roaming abroad for a month? I mean I'd understand if it weren't a US citizen but, I'm traveling for the next 3 months and I can only get connection on WiFi. Along with the fact that I still get charged against my credits for such when I'm using WiFi to do so. So.... How's that fair? You say it's a risk but it works over tmobile WiFi and aren't afraid to charge me for it.

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  • The specifics are a bit complex. It's fair to say that because of the costs typically associated with international roaming on Ting, the decision to introduce the waiting period was made after careful consideration based on those who do tend to use said roaming and cancel their accounts within the first month with no intention of paying.

    In this instance, a few bad apples spoil the bunch.

    To clarify, WiFI calling abroad is not the same as international roaming abroad.

    As to why we charge for WiFi calling, I can't say it any better than the former head of product for Ting: 

    • Sure, you're not touching a cell tower if it's a Wi-Fi Calling minute or text. But your call or message is still traveling through T-Mo or Sprint's infrastructure — which do have real costs (in the realm of hundreds of millions of dollars per year for each of them, if not more). They do have to pay for the termination of those minutes and messages, and they also have origination costs, regardless.

    Our providers still charge us for those calls, so we still pass that cost to you. If they provided it to US for free, we'd absolutely turn around and do the same. But using WiFi Calling abroad saves you from any international roaming charges until you can turn the feature on.

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  • My account that comes from FreedomPop has 4 month, before coming to Europe I got a new TING SIM for my iPhone SE , customer service very friendly has not been able to activate Roaming, that apparently should show in my account. But nothing 3 weeks on this.
    WiFI calling does not work, suppose my SIM doesn't connect here in Italy or France.
    I just want to receive a text from the bank or a simple call. I have local France service.
    Any SIM in Europe comes with Roaming activated another thing is to avoid since rates are horrible. Not the case of TING.
    Strange that my account is without Roaming....

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  • Hi Carlos,

    You should be able to use Wi-Fi calling while abroad to avoid roaming fees, we've covered this workaround in our blog: https://ting.com/blog/ting-international-roaming-wi-fi/

    As far as the the roaming issue goes I'll reach out on your support ticket to help as I've had a look and tried to enable that International roaming for you.

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  • Thanks your reply, did try to activate WIFI calling in my iPhone SE , get a message that it should be approved by Sprint. I suppose since my SIM is not connecting (roaming not activated) ..

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  • We should be able to activate that even now as it is all set from your account, please try running this update to see if you can enable Wi-Fi calling afterwards and please do let me know if you've had any success connecting to towers there/roaming.

    Reset subscriber settings

    1. Connect to a Wi-Fi network
    2. Tap the Phone and pull up the Keypad.
    3. Dial ##25327# 
    4. Tap the green call button.
    5. When the Reset subscriber settings message appears, tap Dismiss.
    6. Once the Waiting for activation message appears, tap Dismiss.
    7. If the activation is successful, an iPhone has been activated message will appear, tap Dismiss.
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