Can not make outgoing calls

I have had nothing but trouble since I migrated from Freedompop.  After jumping through a ton of hoops just to get the transfer done, I was able to make calls and texts without issue.  I have deleted all freedompop software from my phone but now when ever I try to make a call the Freedompop set up screen comes up and tells me I need to get a new number and activate it to make calls.   I have tried to factory reset and have also used a 3rd party dialer but nothing gets rid of the freedom pop set up issue.  I tried contacting FP but they wont help me.  They tell me that my account is closed and to talk to Ting.   Since I cant make calls I can not contact your customer service dept by phone.  The request for help I had going through email has been ignored for a week and the second request has sat unanswered for 2 days.  I also purchased a new phone and your rep advised me that he would send me a new sim card.  That was last tuesday and I haven't received a new sim card nor have I received any response verifying the card was actually sent.  I am a retiree with medical issues and I need to have my phone service up and running.   I am very disappointed in the lack of customer service your company has given me.  I understand you are busy with many transfers but that does not excuse days and even a week of no responses. 

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Comments

3 comments
  • Hey Randy,

    I definitely want to make sure you get that SIM card, sorry to hear about all the trouble with your Freedom Pop phone.

    I'll reply on your ticket to confirm the network the SIM will be for and the shipping address and we'll get that shipped out for you tomorrow.

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  • Well, I still can not make outgoing calls.   I got a new phone, pre verified as good through your system.  I got a new sim card, also verified as good through your system.  When I try to attach my number to the new phone, I get the message,  "Unsupported combination of network and device".   Since the only way to contact you is email, because I cant call out and you shut down your online chat, I am now in my 2nd week of not being able to call out.  Why have you shut down your online chat?  It makes this situations almost impossible to resolve, especially in a timely manner.  I am not sure how much longer I will be willing to put up with this terrible customer service.  

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  • Hey Randy,

    I've replied on your help ticket and can move that number for you so please reply there when you can. Online chat was taken down due to a flood of requests and we are currently evaluating when it can be reopened, we appreciate your patience while we resolve your issue over email.

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