Honeywell Instant Alert System - how do I set it up with Ting?

My school/job uses the Honeywell instant alert system and I'm trying to update my phone numbers. I did a text test but neither of the phones that we use with Ting got the text.

I inputted our numbers 862202xxxx@Ting.com and also tried 862202xxxx@Ting.ext

Do I need to add the 1 in front of the area code or use a different extension next to the Ting?

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  • Hi Tatiana,

    The format used would depend on if your Ting phone number is GSM or CDMA, here is how that looks: 

    CDMA network - <10-digit MDN>@message.ting.com, so for example: 5555350123@message.ting.com

    GSM network - <10-digit MDN>@tmomail.net, so for example: 5555350123@tmomail.net

    That should help get you set up but please do get in touch with support if there is any trouble.

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  • Thank you, Christian! That worked perfectly.

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