Completing Ting Activation

I am at the final part of the activation where I have to type in ##72786# on my new phone (LG G7 ThinQ), but when I type it in the dialer nothing happens, it doesn't prompt me to enter the number given to me like it should, how can I fix this. Unable to use new phone and old phone is not active

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4 comments
  • I have no experience with Androids, only iPhones. 

    In the iPhone world, oddities like this (a phone accepteing some inputs from you, but not this one) can often be resolved by restarting or resetting the phone. I don't know what the Android procedure would be, but rebooting the phone might solve the issue and allow you to proceed.

    David Brick, Santa Cruz

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  • Hi Kathleen,

    As David noted a restart of the phone can help when the phone is not accepting the activation code. Another option would be to run activation from settings which can be done by navigating to System updates and choosing to update your data profile/run a profile update as that should also trigger hands free activation on your phone.

    If its still not working using that method please reply with any errors you are seeing but generally you just want to make sure you are in a good coverage area and cellular data is enabled on your phone and Ting account.

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  • I am having the same experience with my Samsung Gallaxy S8 phone.  So close!  So frustrating!  When I plug in the ##72786#, I am connected with a Verizon (my former provider) number with no place to enter the number.  I am in a good coverage area and that cellular data is enabled.  I have a Ting account.

     

    Anne Perzeszty

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  • Anne, 

    I see you've already reached out to our support team at help@ting.com, and I'm happy to follow up with account-sensitive details there. I just want to cover the basics with you here. 

    You're sure that you're using the Ting SIM card you've got right? Any other SIM card would connect to someone else's network. 

    If you're sure, then we should try running a network settings reset:

    1. From home, swipe up to access Apps.
    2. Tap  Settings >  General management > Reset > Reset network settings.
    3. Tap Reset settings, and confirm when prompted.

    You can follow up here or via the email I'm drafting to you now with what happens when you do the above.

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