California power outage no service

During the recent power shut downs in Northern California I lost voice and data service except for very sporadic times when short term very low signals would come through. My neighbors who don’t use Ting were all able to at least use voice. We have a Moto x and iPhone 6s. Is there any reason Ting would be effected more than other providers?  Are there any steps I can take to ensure voice service at a minimum?

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  • Hi John,

    Sorry to hear you weren't able to get a connection during those power outages. Generally this will happen when towers are affected so its likely your neighbors were lucky enough that the tower they were connecting to was unaffected.

    We do often suggest (coverage permitting) that you keep one phone on each network to try and help ensure you have service in the event of an outage so that may something to look into if either your Moto or iPhone can switch networks.

    If you'd like a hand checking if that's possible just let me know and I'll have a look at your account and email you, I'd be happy to help out.

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  • That would be great. Thank you. 

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