Trouble Porting from Google Fi to Ting

I am attempting to port my service over from Google Fi to Ting and I am receiving the following error message when I enter my number:

You can not port and byod from T-MOBILE USA, INC.

This is strange to me, because neither the phone nor number were from T-Mobile. I've seen a couple of threads about this, but it wasn't clear how to proceed. I opened a support ticket about this a few hours ago, but have not had any response. Any ideas?

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  • Based on the identical verbiage, is it safe to assume this thread is you?

    If so, glad to hear it's been resolved. If not, let me know and I'll be in touch.

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  • Yup! I wasn't aware of how on the ball Ting's support was, so I just went back to my default Fi response of trying to hit every channel possible in hopes of getting someone's attention. I've got folks helping me out now, thank you!

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  • Support is one of those things we pride ourselves on, and we work hard for that reputation. I'll be following up with you via email shortly to resolve your other issue here.

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