can i keep the same number
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  • Hi Terry,

     Are you wondering if you can bring your phone number over to Ting or we're you looking to take a number out of Ting? The answer to both is yes. 

     If you are thinking about making the switch to Ting and have a number with another company that you want to bring with you, it is totally possible. You would need to gather a bit of information from your current provider to do this though. You'll need your Account Number and your PIN Number. The Account Number is pretty easy to find and can usually be located on an old invoice. The PIN number is something that you usually have to call into their customer support to get. Once you have that information and your Ting SIM card you can follow the steps in our activation guide here to bring your number over. If you run into any difficulties feel free to reach out to one of our live agents by phone or online chat and they would be more than happy to lend a hand getting you set up on Ting. 

     If you were looking to take your number out of Ting it is the same steps but in reverse. You would need to take your Account Number and PIN number to the new carrier that you are going to so that they can move it over to their services. We keep your port out information nice and handy in your Ting My Account for you so there's no having to give us a call. Here's our guide on where to find the port out information

     Let us know if you have any other questions. We're all here to help!

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