Switching from galexy s5 to moto g7, what do I keep?

So I bought a Galaxy S5 a few years back from Ting and have been using it since. This black Friday I'm hoping to switch over to the Motorola Moto G7, also bought from Ting. My question is: what do I need to do to make this switch and be able to use the new phone? Also, will I be able to keep my contacts and phone number from my previous phone?

Thank you for the help!

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  • Hi Andrew, 

     Thanks for reaching out. Switching over from one phone to another is pretty straight forward. You're going to begin by activating the new device on your Ting account with your existing number. We have a guide that walks you through this process here and it is going to be the first thing that you do. After that, you'll have to transfer the information that you want to have from your old phone to the new phone. There is a great article here that walks through how to do this that I am going to link you to here

     If you need a hand at any point while switching over, always feel free to reach out to one of our live agents who will be more than happy to give a hand. We've helped a lot of customers with this and would be happy to help you as well!

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