Recent poor coverage at home

Hi the coverage in my home address neighborhood has gotten significantly worse over the last few months.  In the past it has mostly been 1 bar of LTE and would drop either to 3g or roaming.  Lately it is either one bar of LTE or one bar of 1x but no more 3g or roaming. When we are close to the house we use wifi calling but if you are not near the house and trying to make calls both phones have trouble connecting, poor quality or drop.  A couple of weeks ago we lost power and could not make calls while inside the house without the wifi.  The other issues is when in the house and even connected to the wifi the batteries on both phones drain very quickly.  I am guessing it is because the network signal is week and phone is trying harder to reach the network even while it is also connected to wifi. I have it set so that only one or two apps on each phone are working in the background and we use them very little for getting online.  I can be at work all day and only use about 30% of my battery and then get home and have it drop down under 20% in a couple of hours.  We live near a college and a big town near a city, it's not like we live in the sticks. One phone is an Iphone 6 and the other is an SE. I have been doing PRL updates on both phones every week but it has not helped.  The OS on both phones just updated last night.

We experimented with the GSM side but the rural coverage around us is poor.  Once the Verizon side is up and running I will switch the 6 to that but the SE is a Sprint phone and locked to Sprint. It[s a good phone and I really don't want to spend money on a newer one if I do not have to. 

Please let me know if you have suggestions or can help.

Greg

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Comments

3 comments
  • You're spot on that the phone uses more battery with a weak signal and roaming. But I'm really concerned that your issues are tower-related and aren't super easily fixable on the existing network.

    But you've got that part covered, too!

    As to the SE, that's a bit of a sticky wicket. Where did you purchase it originally? If it was from Sprint, you can request they unlock it. If you purchased it secondhand, send us an email at help@ting.com and include my name somewhere in the body of the message so it gets assigned to me. Sometimes we can help with this, sometimes we can't.

    If we're not able to, the really nice part about the unlocked/Verizon version of the SE is that on Swappa they're probably just between $100 and $150. Then, you can turn around and sell the Sprint-locked version for between $60 and $100.

    That said, these prices will change wildly as the SE2 is announced and released.

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  • Wow, first that was a fast response!  I didn't expect anyone to get back to me on the weekend.  Customer service is one of the main reasons we are with Ting.  Ill send an email to CS with the info about the SE but you didn't include your name in your response.  I had purchased it on Swappa a couple of years ago.

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  • That's okay, and thank you! I'm here today (but not tomorrow) so I'll grab your request and see what I can do.

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