Samsung s10e

I recently purchased a Samsung s10e from Ting but I am unable to connect to internet when not on wifi and unable to download photos in a text message.  I am connected using verizon network.  What do I do to correct these problems?

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1 comment
  • Hi Deborah,

    There is currently a known issue on Samsung devices using that network for which we are waiting on an update from Samsung. The best bet while we wait for that to be fixed is to reach out to support for help getting an X1 or CDMA SIM to use until we can provide full service to your device with your V1 SIM.

     

     

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