International roaming with verizon

Not that I am traveling any time soon but I noticed on the dashboard settings for both of my Verizon phones that there is not an option to enable international roaming like you can for the two phones we have on the Sprint side. Is it automatically enabled on the Verizon side and you just have to have it enabled on the phone?  Once the virus thing blows over we plan on taking a couple of overnight trips to Ontario CA.

Thanks

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  • Hi Gregory,

     Thanks for reaching out to us here on the forums. We do offer international roaming on the V1 network to Canada and Mexico at the moment but it can't be turned on through the My Account just yet. Before you take your trip, reach out to our customer support and we will be able to turn the feature on through the backend for you. I'd suggest doing it a couple of days before your trip just so that we can make sure everything is set before you head to Ontario. 

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  • Great, thanks for the quick response.  At whatever point I have you turn the feature on on your end I know I have to have voice and if I chose data roaming enabled on the phone.  Do I do anything with the International CDMA box or is that obsolete now?

    Thanks again

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  • It shouldn't really matter, as most of our international roaming partners on all three of our networks use GSM, but you can restrict international data roaming on the phone itself to avoid those charges.

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