Unable to download images on Text Messages

I am beyond frustrated, I am unable to receive images with text messages.  I've called the help line TWICE and still can't get this resolved!  I shouldn't have to change my setting every time I send and/or receive a message with pictures!  I have no idea what the issue is and considering going back to my old carrier!  I never had these issues! 

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  • Hey Deanna, 

    I had a quick look over the help requests and would like to suggest something different. Can you use an alternate messaging app? Sometimes these weird MMS issues can be resolved just by using Google Messages instead of the built-in app.

    Google Messages is free and just replaces the app you would use to send and receive text messages: https://play.google.com/store/apps/details?id=com.google.android.apps.messaging&hl=en_US

    Try that and see if it resolves your MMS issue. If it doesn't, please let me know so we can do a deeper dive on the issues and get you back up and running with MMS!

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