Pacific Timezone
I activated cellular service late yesterday morning. Today I noticed in the phone app that the timestamps on some of the billed text messages were before I activated my service. I figured the problem might be an incorrect Timezone, so I checked and verified that is the problem. I've seen a couple of (several years) old posts about timezone problems. Has this never been addressed in all that time?
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  • Hi Gregory,

    The usage report from the towers comes in CST so we are just making that information available without adjusting to any local timezone. We understand it can cause confusion but accounting for the various other time-zones when reporting usage/time-stamps could be tricky, particularly when two devices/users on the account are in two different time-zones. Its something we could adjust for going forward so feel free to submit a feature request and the PM team will evaluate how feasible it is to make that happen for you.

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  • I understand your explanation, but I strongly believe the timestamps are PDT. I am on EDT, so the difference between PDT and where I am Is 3 hours. Ting lists the first exchange of messages between my wife and me after I activated Ting service at 8:02 AM. My messaging app lists those messages at 11:02, which matches my recollection. The difference is 3 hours, not 1 as it would be if the timestamps were CDT.

    I get what you're saying about the billing data. I was thinking you could leave interpretation of the timestamp to the phone app, since a phone knows its location and timezone. I'll submit the feature request, but I also won't lose any sleep if it's never implemented.

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