Oops, I posted before I wrote my question. We have 3 phones on Ting and are trying to switch to the new system. We got our sim cards, and read the instructions... first put sim cards in but then decided, based on instructions on the website, that we were to text Ting using the OLD sim card. So I sent the text, "TING NG" to the given number, and got an automated reply to the effect that they were working on it and to hang tight until I lost service on the old sim card. Now that I'm hanging tight, are we supposed to do the same text from all 3 phones, or is doing it from just one phone the appropriate move?
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