no service on one of my phones

one of my phones was not in use for several months while I got the battery replaced.  New battery installed but no service.  Dashboard indicates that the number is enabled for calls and texts.

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  • Hi Jason,

     Thanks for reaching out to us here on the forums. For something like this there could be a couple of things that are causing the issue so we'll need to troubleshoot with our live customer support by phone or online chat. Our representatives are available from 8 am to 11 pm ET on weekends and from 8 am to 1 am ET on weekdays and would be more than happy to investigate what is causing the issue. 

     If you need our customer support contact information it can be found here

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