Outgoing Texts - Not Sent by Me - Strange/Suspicious!

 

Have an old iPhone I just activated through Ting - it's been sitting on my desk and I swear it would flash the screen and say something about a text message.  I'm going to use this phone for a project, but paid it no mind.  I then saw no service.  So I downloaded the ting app to see why this is dropping service all of a sudden.  It's been active less than 24 hours, and has the 15.2 iOS update on it.

I have sent and received 0 text messages, made and received 0 calls and am a little concerned this phone is doing things on it's own - especially sending texts to a number I have no idea where it is.  Looking Google, I see this same phone number come up - can somebody at Ting fill me in.  The number is 720-651-5044 - who/what is this???

Not cool and scary - about to de-activate the Ting account and go with somebody else!

 

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21 comments
  • Hey Zachary, 

     I did some looking online and I think this can be fixed with a carrier update in the settings. There's this guide on fixing what you are describing with the phone flashing "Your SIM sent a text message". I'll link to the guide but the troubleshooting step I would suggest is the carrier update. If you give that a try and the issue is still persisting we would need to check into this through our customer support so that we can pull up your account and take a look. Our live representatives are available 8 am to 11 pm ET 7 days a week and can be reached by phone or online chat. 

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  • I have experienced this same problem on my iphone SE 2020 for the last month including the "Your SIM sent a text message". I contacted Ting, they gave the same advice as above in 'the guide', and none of the 5 fixes has solved my problem. Every morning my Ting text journal shows 4-5 texts to the same 720 number that I never initiated. Ting even sent me a replacement SIM card, and the problem persists. I'm planning to switch carriers in 2 weeks.

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  • I like you worked with Ting for several hours to figure this out.  I also have been getting the "SIM sent a text message" repeatedly and it doesn't matter what you do it keep coming back and what's weird is I have an Android phone and I put the SIM card in that and it works fine.  No loss of service, no calls dropped.  In iPhone the device is useable for about 1-2 minutes, then "No Service".  Ting things the iPhone is bad - but there's no indication of that being the case.

    I like you am bailing on Ting.

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  • Same here for the outgoing text. I activated a new SIM card today and within a minute of finding service, the outgoing text messages started as described above. I left Cricket on this phone and did not experience this, this is an iPhone7 fully updated as of this day at ios15.2. Suspicious to say the least, and suspect whoever the manufacturer of the SIM cards has embedded something but that is only a hunch and guess on my part.

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  • My wife's new Pixel 4a has been trying (and failing) to send 3-5 texts to 720-651-5044 every time the phone reboots.  We're on Ting's older plan where we're charged for texts and this was rapidly chewing up our text count to the point that we've shut off texting for her phone.  Still the phone make multiple attempts to send out the texts with every reboot.  Under the Android permissions settings, "messages" and "phone" are the only apps have access to SMS.

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  • Hi Steven, 

     For your situation, it would be best to reach out to our live support so that we can check things on the backend. The phone may just need to be reset to the network to clear up the issue which can be done by one of our live representatives.

     Our support team is available from 8 am to 11 pm ET and can be reached by phone or online chat here.

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  • I put the SIM in my Samsung phone and a few minutes after booting up it again started trying to send the texts to that same phone number.  Either Ting got a batch of bad SIM cards or perhaps we all live in places where T-Mobile towers are having some difficulty with these cards?  In any case, the phone rep I just talked to ordered us a new SIM card.  Let's hope it's from a different batch of cards.

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  • The new SIM card immediately started trying to text 720-651-5044 as well.  Both the new and old SIM cards have "S3.70" printed on the back, so likely they are from the same lot.  I spent an hour on the phone and the tech had no clue, but at least elevated the issue.  I haven't heard anything back.  In the meantime, we've had to turn texting off on this phone to keep from blowing through our payment tier.

    Elsewhere, it was suggested that this might be related to Visual Voicemail, so I turned that off as well.  We still get the text errors, but now also get a "122" short code text attempt as well.

     

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  • Well, I am having this issue as well and then some. While I am on the new, I think, flex plan unlimited calls and texts, I did notice that 720...phone text on my account at least 17 times since I signed up on Jan 11. Same with my wife's line.

    Then, we are getting "short codes" without seeing them or asking for a pass code,but is on the bill in the text section. Just crazy. 

    I am also having serious issue with not receiving a short code (using 5/6-digit number sender) text from Schwab with the 2FA (2 factor authentication) pass code. The tech person at Ting tried and he has no problem getting a response back from that short code help inquiry.

    Other institutions that I deal with and sends me a "short code" 2FA text does come through. Why? Will a new sim card hellp? All unknowns. Pulling my hair. 

     

     

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  • Also, one of those "sim card sent a text" banner incident I noted the time and later compared that time on the text bill that had a short code to Google photos.

    Here is a good web to query short codes:

    Short Code Availability Search | SMS Short Code Lookup (usshortcodedirectory.com)

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  • I also am having this same issue. It started the day I put a new SIM card into my new iPhone. I get the "Your SIM sent a text message" screen and then a text message notification that the phone was unable to send a text message to 720-651-5044.

    I just received another new SIM card from Ting today and it's still happening! As mentioned above, both have "S3.70" on them. I have no idea why a SIM card would be trying to send a text message and I have no idea how to make it stop. I've also tried resetting network settings several times, removing and replacing the SIM card, checking for carrier updates, and checking for iOS updates.

    This seems to be 100% a problem with the SIM cards that Ting is sending out. 

    UPDATE: I am now also receiving similar messages from "122" as was also mentioned. The "720" messages were roughly every five minutes. These "122" messages are every minute!

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  • Yes, this is crazy. Not hearing anything from Ting that they are investigating this SIN card behavior.

    By the way, that number on the sim is 53.70. If you use a magnifier and compare that to the other numbers above, it is a 5.

    It is apparent that replacing the SIM will not help as it may be the same run. It has to be on purpose but who instigated it? TMobil or Ting?

     

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  • I had to replace my old phone that has worked great with Ting for years due to the upcoming change.  I bought an unlocked phone, got a new Ting sim card and customer service activated it yesterday.  All was working well, until today I'm also getting the "Your SIM sent a text message" screen and then a text message notification that the phone was unable to send a text message to 720-651-5044, over and over again.  What is going on?????  I am beyond frustrated at this point!

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  • Hey Aubrey, 

    There is likely a change that needs to be made on your account. I'd recommend reaching out to our customer support over phone or live chat ASAP. 

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  • A change needs to be made to everyone's account listed here and those that have not even responded if that is the answer. TING needs to investigate the problem from a network side, or a distributor side, or a security side upstream of all the people having this same problem. New SIM cards is not fixing the problem (pointing to the SIM itself or its provisioning upstream), there are too many different phones mentioned along various operating systems and patch levels,, it all points upstream of the subscriber level. May we suggest having tech support or the infrastructure or security team look into this rather than at the individual level. I too am still on a pay per text plan and this is eating up some of those I am paying for. Let alone just the simple fact this is wrong and unexplained thus far by TING.

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  • We got a second replacement SIM card (third one in total) from Ting yesterday, and five minutes after putting it in the phone, it yet again started trying to message 720-651-5044.  The customer support person I was on the phone with claimed the issue has been escalated.  I have yet to hear anyone from Ting confirm that they are taking this more seriously than just telling us we need to reset our phones, though.  I would like to hear someone high up in Ting give us an official statement about what is being done to figure out these texts and how they plan to stop it.

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  • Here's a question....was everybody's phone that's doing this new (out of the box) or used (ie purchased from a 3rd party)?  

    I still don't understand why this is doing it.  Doesn't make me comfortable at all.

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  • We have a newly purchased used Android phone that's sending the texts.  Other people have iPhones.  I think the common factor here is the THX3 53.70 SIM cards.  We have another bought used Android phone that we activated with Ting a few months earlier that is not sending out the texts using a card labeled with just "X3" -- no THX3 and no version number.

    A more interesting question is whether there are any THX3 SIMs out there that are NOT sending the texts.  Presumably Ting/Dish should be able to answer that by looking through everyone's records with a simple database query.

    Someone on reddit posted about the same problem on their Boost phone (Boost and Ting are both owned by Dish and both using T-Mobile's network).  Their SIM is labeled 52.70.

     

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  • Yesterday I checked my texting history as I had this issue from day one and repeated frequently, for a while. Then it stopped.

    I decided to turn off my phone for a bit then back on. Sure enough, there were four texts to that 720 area code about 5 minutes apart.

    It dawned on me that the period since it didn't send texts to that number, I didn't turn off the phone or remove the sim card.

    Conclusion is that those four texts are after an initial sim install and or turning phone off and back on. 

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  • A month later, and it still appears to be a problem. New X3 SIM activated on 2/24, and there's now two outgoing texts to this phantom number. (4:15:06 ad 4:20:54) Nothing on the card to indicate a version (and I'm not pulling the SIM to look at the micro text on it.)

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  • Yes, don't remove the SIM as those texting will start again. Calling that number doesn't work. After I discovered the 10-digit phone number the system uses to record an incoming message I called it and it too doesn't give a response. So, it must be something like a fax system signaling to record messages.

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