Flex Shared Data Usage Pie Chart off by a lot.


I'm approaching the end of our first full month on the new Flex plan. We have 2 lines sharing the data. Shared Data usage pie chart reports as having used .01 GB (or 10 MB) but when drilling down by clicking on the 'Data' link immediately below the pie chart we see that we have used 250 MB (or .25 GB). Looking at our phone based mobile data usage the 250 MB is pretty close to being right. The pie chart, in my opinion, is out of sync.

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  • Hi Mark,

    It can take up to 24 hours for that to sync so if the usage is not reporting correctly (within that timeline) please do reach out to support so they can have that looked at.

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  • Indeed this discrepancy has been observed in excess of 24 hours so I went ahead and passed this on to support per your suggestion.  Interestingly enough checking usage again this morning, the pie chart has reversed course and again shows 0GB usage.  Just adding this for others who might be interested.  Thanks and happy holidays! 

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  • Thank you! It may help to clear your cache (if you haven't yet) as I do see a more or less accurate chart when I check your account via the back end. That said I do also see your ticket (thank you for the screenshots!) and it will be sent on to be investigated as even if you're not overly concerned we'd like to make sure there is not an issue here that is impacting your account and potentially others.

    We really appreciate these types of heads up as they help us find issues and ultimately solve problems and that's what we're here for, Happy holidays!

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