Recently purchased used phones (2 of the same) Motorola e5 Play and switched to Ting. Have had nothing but trouble with receiving calls/texts and sometimes making calls. They will frequently go right to voicemail. I've spoken at length with customer service--even supervisors--with zero resolution. I've tried all recommended troubleshooting, new SIM, network reset, APN settings, etc. This happens on and off WiFi. I've already checked all settings on my Device on my account online, everything is enabled. I have a strong signal, and my research shows this phone supports VoLTE and Band 12 LTE which I read can be an issue. It seems a lot of people have this issue with Ting but I never read the resolution to the problem. This is unacceptable for me as a new customer, especially since one of the phones is for my child who is relying on the phone to be home alone with. Customer service did not seem concerned at all with my dissatisfaction and lack of resolution to my problem. Any further tips or issues with this same phone would be appreciated. Otherwise I will be switching all 3 of my accounts OUT of Ting and spreading the news of their poor service.
Problem receiving calls/texts with Moto E5 Play