Cannot add email

no current email on iPhone 7. attempted to add as instructed but it fails each time to add the existing email from the previous carrier. Please advise, thanks.

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  • Hi Dan,

     Are you attempting to add your email account directly to your iPhone 7? If you are I would look at the instructions that Apple has on their website here. If you are still having issues after following those instructions it would be best to reach out to Apple directly to get a hand since it would seem to be the phone itself. 

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