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Is there possibility of getting recurring service?
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Paul Ackersviller

I don't see my use case covered in your FAQs, so I'm asking here. I'm retired and expect to spend a few months a year in the U.S. Can I use your service on this basis without any monthly fees during the time I'm not even in the country?

I would obviously prefer to not sign up for a new service and SIM card every year.

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    David Brick

    This Ting FAQ says: 

    How do I suspend / un-suspend my mobile service?

    If you want to temporarily suspend your mobile service, you can do so from your Device settings:

    1. Click on the device you want to work with
    2. Click the edit icon (pencil) next to Status in the Device details
    3. Choose Suspend this device from the dropdown

    Keep in mind that you will still be charged the monthly $6 active line fee to keep from losing your number. You will not be able to make or receive calls, send or receive texts or use data while the line is suspended.

    So...you can only suspend your service by continuing to pay the "active line fee" to retain your mobile number.

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    Paul Ackersviller

    Excellent, that sounds good. I'm mainly interested in data service, so wouldn't particularly care about keeping a phone number. Can you confirm that I wouldn't need new SIM cards when unsuspending?

     

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    David Brick

    Paul,

    I don't know; I'm just a Ting user. I don't know how Ting would deal with your use case. Because this forum is not consistently monitored and responded-to by Ting staff, I'd contact Ting Support directly — phone, chat, and email are all available.

    David Brick, Santa Cruz

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    Elizabeth Camacho

    Hi Paul, 

    That post is a bit dated as the $6 line fee no longer applies when you sign up. If you're looking to use Ting the most affordable option right now would be the Flex Plan which will allow you to access unlimited talk and text plus $5/GB of data used within the US. If you suspend your line, then the $10 monthly fee with remain to keep your line active. You can deactivate the line to avoid the monthly fee but you will need a new SIM when you're ready to get a new number. 

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    Paul Ackersviller

    Thanks, but my question arises because the Flex plan is still too expensive to use only a few months out of each year.

    Regarding the suspend feature, a closer reading leads me to conclude that it wouldn't do me any good anyway... I only care about data and have no need to pay for a phone number while not using it. My objective is to pay little if anything for the three-quarters of the time I'm out of any service area.

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    David Brick

    That post is a bit dated as the $6 line fee no longer applies when you sign up. 

    Having outdated (i.e., incorrect) information on Ting's help or reference pages does not engender user confidence, and does result in confusion. Ting boasts about its customer service, which has in the past been exemplary.

    This is not good customer service. 

    David Brick, Santa Cruz CA (Still with you, and feeling sad about what's been lost)

     

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    Dan Bear

    I agree with you, David.  Customer service, at least 2 or 3 years ago, was over the top wonderful.  I would tell others about Ting just because of it.  However, this year my experiences have been much less than satisfactory.  Their flex plan is still probably the best deal you could find -- but that wouldn't hold me here if I found something comparable or better.  It was the customer service that made ALL the difference.

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