Usage Alerts: Option to reduce speed to 2G?

Brandon Jones

Currently in Usage Alerts, we only have two options when data reaches a specific threshold. We can have a notification sent out, or we can have the data turned off (suspended). Turning off the data is a potential safety risk in the case of an emergency, so I think it would be nice to have a third option that simply reduces the data speed to 2G after the threshold is reached.

Comments

4 comments

  • Comment author
    Eric Koester
    • Edited

    Ting promises the reduction to 2G speeds after you reach your "fast data limit", but they are NOT abiding by their promise.
    The Ting Mobile Plans page has this text at the bottom, which is no longer true (July 2022):
    "After monthly data allotment is exceeded, you will be reduced to 2G speeds for the remainder of the month."

    Every month, for the last 3 months, my service has been cut off once I reached the 5GB "fast data limit".  The data has NOT continued to be delivered at slower 2G speeds, rather all connectivity to the public Internet is CUT OFF.  I can't even get success from a simple ping command to ping well known public IP addresses such as Google's DNS server (ping 8.8.8.8).

    Since that promise is printed right on the Ting Mobile webpage in easy to read text, I don't know if this would be considered false advertising, or a breach of contract?
    I can tell you that I'm not pleased that they don't live up to their contractual promises they have posted right on their web page!

    How many other Ting users that are getting their service cut off when they reach the data limit, rather than being slowed down to 2G data speeds?  Are you unhappy about it?

    Eric in Minnesota

    1
  • Comment author
    Samuel Greene
    • Edited

    I was on the 5 GB plan and was being limited to 4.4GB with downloads limited to .1 Mbps, which is wholly unusable for most apps and browsers today.  Calling these plans unlimited is deceptive.  Limiting before the cap is reached is also not what is advertised.  On phone with support, they acknowledged I was being throttled below my cap, but offered no solution. I upgraded to the $45 dollar plan since I needed functionality.  No happy, but it's still cheap. 

    0
  • Comment author
    Eric Koester

    After several months of getting my data cut off before the billing period had ended, I figured out what was REALLY going on.  It wasn't "2G throttleing".
    Since the Netgear LM1200 LTE modem is not a phone, its data is classified as Hotspot data.
    Once you use up the monthly Hotspot data, you are done for the month.  There is no speed throttling.  The Hotspot data simply stops.
    So, you have to pick the plan that gives you enough Hotspot data each month.
    The 5GB plan allows for 5GB of Hotspot data.
    The 12GB plan allows for 8GB of Hotspot data.
    The 22GB plan allows for 12GB of Hotspot data.

    1
  • Comment author
    Tim Ogden

    You're right, when your fast data is used up, your account is cut off. "2G speed" gives the impression that data is going to be slowed down, but still functional, and that is an outright lie. You cannot do anything, it is ZERO-G.

    0

Please sign in to leave a comment.