Connecting SONOS soundbar to Ting Ubiquiti - impossible

I've been trying to connect my SONOS soundbar to Ting.  My condo internet is provided through the Ting installed UBIQUITI device. No one at SONOS or TING has had the competence to accomplish this.  SONOS tells me there are two subnets with the same name with two different IP addresses.  Apparently they have to match for sonos to connect.  No one at Ting can make this happen( 3+ hours on support calls + a 2 hour tech service call with Ting).

It must be possible because there are several other condos in my building that have SONOS.  Has anyone figured this out??

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