cannot make facetime work

two iphone 13 pro max.
have been on the apple site and checked what it mentioned there.

still for either phone, when trying to facetime the other, it rings, the cameras come on, but on either side when  Join  is selected the call fails.  Everytime.

 

ideas?

 

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  • well no response at all in 24hrs.  no one to answer a phone.  half the site pages are dead links.
    we're done.  moving on to mintmobile.
    guess what.  answered the phone 1st call and i'm switching now.... sad.  ting used to be so good.

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  • I've been with Ting for years, and you're absolutely correct: since the sale to Dish, response time for help has significantly increased, and — even when trying to log in here — dead ends proliferate. It's not bad enough yet to cause me to jump ship...but I'm thinking about it.

    David Brick, Santa Cruz CA

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  • Hello Steve ! Sorry to hear you are experiencing issues with Facetime. Does this issue occur on both Wi-Fi and cellular data? If it happens on both, I would suggest reaching out to Apple Support to troubleshoot the application. If not, I would recommend making sure both phones are up to date and power cycling the devices.

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