Help Center not accessible from outside US

Milton Hagler
Hi Ting, I live outside the US and when I tried to access Ting Help it appeared to be blocked. To write this message I had to VPN into the US so it was accessible. Rather odd when no doubt many of your customers do not live in the US. Please confirm it is being blocked and if so why that is. Thanks.


1 comment

  • Comment author
    Tabetha Sheppard
    • Edited

    Hello Milton ! You definitely should be able to access our Ting Help Center from outside the US, especially if you are logged into your account. I would recommend checking if you had any website blockers on and reaching out to our live support representatives to investigate.


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