I have been a Ting subscriber for many years. And I have always thought the customer service was the best. I would even brag to my friends about how you could call and get an American on the line to help you within a couple of rings. Now... now support is closed? On your website you show technical support available until 11pm. But calling at 8:30pm, I got a message saying you're closed and to call during normal hours.
I have been having lots of trouble with my phone recently. It's an LG V60 Thinq 5G.
1) I have never been able to get Wi-Fi calling to work on your system
2) I can only send and receive MMS messages if I disconnect from Wi-Fi first while on your system
3) Then yesterday I lost the ability to make and receive phone calls, but could still send SMS text messages.
4) And then today, for a while, I even lost the ability to send and receive text messages.
I chatted with support last night and they're sending me a new SIM that will arrive 9/7/2022 (it was ordered on 9/1 and today is 9/2) so I'll have no phone for a week. Thinking I didn't have much to lose ( I was wrong) I was on the Ting site looking at device settings and thought I would deactivate and reactivate my phone and see if that helped at all. It was very easy to deactivate. There were no warnings about this being a serious decision that you couldn't reverse. No warnings about the deactivation being permanent. Nothing. Well, imagine my surprise when I went to reactivate it and it had disappeared from my devices list! No way to get it back. No way to activate it as a new phone with my old number. So this is when I attempted to contact Ting customer support, only to find out that NONE of your support options were available at 8:30 in the evening. How can you POSSIBLY think that your customers will find that an acceptible customer support policy!? No live phone support, no chat even. And now my phone (the phone I use for business and depend on every day) is completely useless, and I have no way of contacting anyone for help in reactivating my phone.
I'm absolutely livid about this situation and the absolute absence of customer support available to me from Ting. So my question for you, Ting, is - Do you still care about your customers? Are you going to continue with this massive lack of decent customer service? Or should I start looking for another carrier to give my business to?
A Disgruntled Ting Customer