ticket number 64683201. I have been unable to access my voice mail for several days now. When I call in, I receive a recorded message telling me the service is unavailable. I called four days ago and spoke to a rep. After more than an hour on the phone, she was unable to accomplish anything, so she did a support ticket and I was told the situation should be resolved withing 72 hours. Four days later, nothing has changed. I called again. The rep looks at the ticket. According to the notes on the ticket number, NO ONE HAS DONE ANYTHING TO ATTEMPT TO FIX THE SITUATION. 72+ hours have gone by, and no one has done anything. So she wrote a new ticket, saying she will "bump it up". That will work great, I'm sure, since no one has payed any attention to the first ticket. She said she would send me an email with some suggested fixes. When the email arrived, it was instructions on how to set up a voicemail account. Not only is that not helpful and the wrong topic, I could not do that if I wanted to, because I can't access voicemail. She said she will send me a new sim card, because possibly mine is malfunctioning. I asked how it is possible that I am able to make phone calls if my sim card is malfunctioning, and she said she did not know. So now I am waiting 7 business days to receive a new sim card which will probably not fix the issue, and in the meanwhile, I am without voicemail for at least another week. Your customer service is terrible. Your reps are not knowledgeable and merely guessing at fixes. You fill out service tickets, and no one acts on them. At this point, I have spent hours attempting to resolve this issue. If not fixed very soon, I will be getting a new provider.
Unable to access voicemail for more than a week