iPhone 14 eSim required

With the iPhone 14 only supporting eSim is there any word on when Ting will be able to support eSim and the new iPhone?

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18 comments
  • From https://www.reddit.com/r/ting/comments/x8cji5/the_new_iphone_14_do_not_use_old_physical_sims/ :

    Ting Social Care

    We want to support e-SIM’s as much as our customers do and if there was a way for us to have it enabled today then we would have. The issue is that it’s not as easy as we would need to jump through a few more hoops which does take a while.

    As of right now, we don’t have an update on when e-SIM’s will be available but we’re hoping that with this update it will be soon.

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  • Too bad.  I'll be buying an iPhone 14.  Bye Bye, Ting!

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  • I hope it happens, but Ting has been saying the same thing for more than five years now so I'm not hopeful about any change in the near future. See this discussion for example https://help.ting.com/hc/en-us/community/posts/115000836328-Make-eSIM-activations-available 

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  • I've been a loyal Ting subscriber and booster for years now.  I'm also looking at getting a new iPhone 14 in the near future.  I hate to say it, but if I can't use Ting as my carrier for my iPhone 14, I'll have to start looking at other plans.  When you say, "we’re hoping that with this update it will be soon," are you talking about within the next two or three weeks?  Or longer?

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  • My iPhone 14 Pro shows up in 4 days, this Friday.  Please tell me I don't need a new carrier?  I have two phones on Ting, and sure don't want to switch carriers.

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  • We completely understand the importance of supporting eSIMS now that Apple has made it a requirement for new iPhones. Currently we do not support those devices, but we are hoping to have an update soon regarding this! 

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  • If no announcement by Friday I’m likely gone as I’ve sold my existing iPhone.

    A couple of other MVOs already offer eSim. I imagine Mint Mobile & US Cellular will be adding a lot of new customers.

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  • My phone is being delivered delivered on Friday. I sure how there is a concrete timeline provided. I don’t mind waiting if it’s going to be a week or two but I’ll need something more than. “We’re working on it.” I hope it gets sorted out. I’d hate to leave Ting.

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  • I don't want to be a jerk but here we go... hoping to have an update soon?... A 1 minute search on this forum shows that Ting has been "interested in the benefits and ease of use that come with eSIM" since at least February 6, 2017 as shown on this feature request post. https://help.ting.com/hc/en-us/community/posts/115000836328-Make-eSIM-activations-available That was over 2000 days ago. It should only take that long to go from "I'd like to make a MVNO" to "I now have an MVNO".

    Simply searching for the term "eSIM" in the community [ https://help.ting.com/hc/en-us/search?utf8=%E2%9C%93&query=esim ] shows a number of posts with the same request with the same responses "we are in the process for working towards it" and "it's near the top of our list" and "previously unforeseen hurdles" and whatnot with zero to show for it. Amusingly one post from September 13, 2018 [https://help.ting.com/hc/en-us/community/posts/360005474913-eSIM-support] a Ting representative states that "We want to, badly" and links to the page [https://blog.ting.com/internet/iphone-esim] which no longer goes anywhere.

    Taking these two points into account and to be pedantic about what the first reply from Ting here says "The issue is that it’s not as easy as we would need to jump through a few more hoops which does take a while" demonstrates that Ting is in fact not working towards eSIM.

    It would appear that Dish Network bought Ting for the brand recognition and customer base and will at some point close Ting to push us towards one of their other brands. You only need to look at Boost Mobile [https://my.boostmobile.com/support/activation/install-your-sim] and republic wireless [https://help.republicwireless.com/hc/en-us/articles/8696586779415-Using-eSIM-for-new-lines-on-5-0-iPhone-only-] to see that Dish is fully capable, licensed, and willing to use eSIM. Gen Mobile and Ting are the only two MVNO's owned by Dish to not have eSIM.

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  • There has been plenty of discussion on our Ting subreddit I would suggest checking out, its not the update everyone wants but as honest an appraisal of the situation as we can give at the moment. We'll share any information we can as it becomes available to us and we are passing on the feedback we're seeing both here on the forums and on reddit.

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  • Thank you for confirming Ting will not be getting eSIM and Dish Network has elected to sunset the brand.

    For fellow customers curious about the status of eSIM and follow the link from Christian you can scroll down to LiterallyUnlimited's post that states eSIM is already working on Boost Mobile "where most of the team who brought you Ting Mobile is now focused

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  • To be completely honest we aren't currently in a position to confirm one way or the other. Once a decision is made on eSIM we will pass it along but that is all the information we currently have to share as unfortunate as that is. 




     

     

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  • I had to ditch Ting and go with Mint Mobile for esim compatibility for iPhone 14. It was a good run. Mint Mobile is actually giving me better coverage with lower bills. I am kind of glad Ting dropped the ball on this otherwise I would've probably stuck with them forever. I've never seen a company this inability to properly communicate with it's customers. I'd love to see a chart of how many customers churn as a result of iPhone 14 and its esim requirement.

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  • I believe it’s intentional to slowly dump customers off the plan. I’ll bet they want to raise prices and figure they’ll catch some of the discos with their other plans. From a terrific little Canadian company to a shit brand of a crappy company, viz. Dish Network. Oh well. Life under modern bottom line only capitalism.

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  • You know, it's too bad -I came to Ting years ago after being a customer of Zact, which had similar plan and pricing.  It was a brand new concept at the time.  But, it turned out that Zact was created just as a proof-of-concept experiment, and all the customers who signed up were just fodder to sell out the "concept" and put millions into someone's pocket.  The customers were abandoned without notice and left high and dry.  it was the worst kind of rapacious developer greed abuse.  

    After years of loyalty and boosting Zact, and watching my bills creep up and up, it looks like Dish Network is following the same path.  Maybe it's best that I'm being forced to leave for an eSIM-friendly company.

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  • I have been an using Ting for probably 5 years or so now, I found out about this company and their plans by chance and have loved them ever since, but tech evolves rapidly.  I am a major teckie and upgrade my tech every other year or so, I've gone through 2 series of apple watch that I can't use their cellular service since Ting can't support it, I kept holding out hope.  I have the iphone 13 and am buying my spourse an iphone 14 soon and next year i'll probably upgrade my phone to the 15, the way the industry is going carbon friendly, sims are going to be a thing of the past.  Ting or Dish, whoever, really dropped the ball on this one, I will have to finally drop the network and find an alternative that supports esim to ensure compatibility with all our devices going forward.  We can't be expected to keep hearing "We're don't know when or there are hurdles" over and over for years.  This should have been a priority from the day esims became a thing and I imagine a lot of customers have long hit their breaking point and dropped Ting over this.  I tried to hold out but it seems like the tech upgrade isn't coming to Ting anytime soon.

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  • Hi everyone!

    I hear you all loud and clear. Our team is aware of the demand for eSIM capabilities especially with eSIMs being the way of the future, and every feedback given to us is given to decision makers. I don't have an ETA of when the feature will be available, but once it is, we will share that information.

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  • I has been 2,139 days since the first post asked about eSIM (by name) on February 6, 2017. To date the only response from Ting has been the occasional “we hear your request” replies. The team may be aware of it and that information may be given to the decision makers however it’s pretty clear they aren’t listening. It’s not like Ting is innovating elsewhere anyway.

    How long will we have to wait for the next existential cellular technology after the entire rest of the industry already has it?

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