I recently switched from Verizon to Ting Mobile with an iPhone XR bought in 2019 and I'm having issues with the new service. The phone shows that I have full coverage, but if I'm not connected to the wifi, I can't send or receive calls/texts or access the internet.. I've reset the network settings, tried 2 new Ting SIM cards, restarted the phone, updated the software, turned it off and on, and still no luck. Is there something I'm missing? Was I sold a phone from Verizon that's only compatible with that network? And if I try another provider will I run into the same issue? It seems awfully suspicious that a 3-year-old phone in working order would all of a sudden malfunction after switching carriers. Please help. Thanks
Phone shows full service but can't make calls or texts
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Hey Wendy,
Sorry to hear your data isn't working properly on your iPhone XR. It's possible there may be a change our customer support team may have to make on your account, so I'd suggest reaching out to them over live chat or phone support.
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