I recently switched from Verizon to Ting Mobile with an iPhone XR bought in 2019 and I'm having issues with the new service. The phone shows that I have full coverage, but if I'm not connected to the wifi, I can't send or receive calls/texts or access the internet.. I've reset the network settings, tried 2 new Ting SIM cards, restarted the phone, updated the software, turned it off and on, and still no luck. Is there something I'm missing? Was I sold a phone from Verizon that's only compatible with that network? And if I try another provider will I run into the same issue? It seems awfully suspicious that a 3-year-old phone in working order would all of a sudden malfunction after switching carriers. Please help. Thanks
Phone shows full service but can't make calls or texts
Wendy Harder
Comments
Hey Wendy,
Sorry to hear your data isn't working properly on your iPhone XR. It's possible there may be a change our customer support team may have to make on your account, so I'd suggest reaching out to them over live chat or phone support.
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