This is the weirdest thing. It's been happening intermittently for like the last two years.
Basically, when people call me, it goes straight to voicemail. Even when I'm sitting there, knowing someone is about to call with the phone unlocked and open, it still sends them straight to voicemail.
Same with texts. A lot of the time texts will just never show up. This is especially noticeable with 2-step verification texts. I can wait for hours and nothing, but if I pop the phone into airplane mode for a second, they show up immediately.
It's like the phone isn't scanning or searching for calls or texts. I've contacted Ting support before, but they didn't have any suggestions. I'm not sure if it's the phone or the service technically, even. Oh speaking of, service strength seems to be irrelevant. The same issues happen whether I'm sitting somewhere with 2 bars or 5 (full).
If anyone has any ideas, I would appreciate them.
My wife and I had the same problem, we both have A50's. It started when the network was changed from Sprint to TMobile. It is a weird but explainable problem but I dont have the gumption to repeat it all. To fix this Turn off Voice over LTE and reboot the phone and it will receive calls.
This will probably be broken again when T-Mobile refarms the frequency range and you wont be able to connect anymore with that phone.
Lack of explanation aside, it seems to have worked! At least, with limited testing.
Thanks so much!
So, update, no it hasn't worked.
Ok so turning off the "voLTE" option was only half of the solution. What worked is that I also had to change the Network Mode from "LTE/3G/2G" to just "3G/2G". This makes anything that requires data incredibly slow when WiFi is not available of course, but I suppose it's the price that must be paid in order to actually receive calls and texts.
Bumping for lack of resolution (other than turning off LTE, which is not a solution).
@Ryan - Ting is sending me a V1 SIM to try out. That runs on the Verizon network which is better where I live in South Jersey. I'll post results once I get it, but you may want to contact support and ask for onea. If support isnt helpful, DM @TingFTW on twitter to get the social care team.
Well, Ting now will not send me a V1 SIM card. I gave them the previous case numbers and they were all ready to send it and then they stopped and asked me for a PIN. With as many times as I have already called and emailed and chatted about getting this problem fixed they should know me by the sound of my voice.
I'm not giving them the PIN that was emailed on principle - because I've done it like 15 times already with regards to this issue. They can send the V1 SIM card or lose two accounts.
I was able to locate and reach out to the Director of Customer Success at Ting via LinkedIn and shared a synopsis of the problem we are having and the behavior that we are being subject to from Ting support.
We are happy to send you a V1 SIM, but will need to verify your account by sending you a PIN. I understand we have chatted with you quite a lot, despite this we cannot break security protocols. Verifying a customer via PIN before any changes are made on an account is how we operate, bottom line.
Please reach back out when you'd like to receive the PIN and have a V1 SIM sent out to you. Thanks!
Bottom line is you could have sent me that V1 Sim at any point in any of those other conversations and discussions and emails. But you didn't and you're dragging me along now and wasting even more of my time.
Why is it my problem that I have to go through this stupid ritual with you again when you forgot to do something?
It might take only a minute for me to go find a PIN number amongst the invoices that you also emailed to me but I'm never going to look for it as part of this discussion. You messed up
- multiple times in fact - and I will not allow you to make that my problem. You fix your mistakes. Lrn2ethics
Please sign in to leave a comment.