• Finding your IMEI

    Using your mobile device

    Your IMEI or MEID is your phone's unique identifier.  If you are looking to check your phone's compatibility, or activate a phone with Ting, you'll need to find the IMEI or MEID for the phone you a...

  • Samsung Cloud -1

    Using your mobile device

    Expanding the options on how to back up your phone, Samsung Cloud came onto the market in 2016 to help you back up everything, including photographs. Here are the steps on how to back up your phone...

  • Visual voicemail for iPhone -22

    Using your mobile device

    What is Visual Voicemail? Visual voicemail is a random-access voicemail with a visual interface. Such an interface presents a list of messages for playback. This means you can listen to whatever me...

  • Motorola Moto voicemail setup 99

    Using your mobile device

    Since the update to Android Nougat version 7.1.2 we started seeing Motorola G4 and G5 phones on our CDMA network that were suddenly unable to use voicemail through holding the hotkey 1. When an att...

  • My BYOD phone can't get voicemail

    Using your mobile device

    In some instances, BYOD phones will have trouble accessing voicemail after activating with Ting. This is because the phone is defaulting to the original carrier code for voicemail. To solve this, y...

  • Transferring data from an old phone

    Using your mobile device

    One of the most important things you can do in setting up a new phone is making sure all your data is moved over. This process seems more intimidating then it actually is. Below are the steps for t...

  • Changing the DTMF Tone of your Android Device -38

    Using your mobile device

    After bringing a phone from another carrier, some customers find that they have issues using voicemail. They will enter the security PIN, but the system doesn't acknowledge that a PIN was entered a...

  • CDMA SIM unlock 12

    Using your mobile device

    International SIM unlock for travel Domestic SIM unlock International SIM unlock for travel If you are going to be traveling internationally with us but do not want to pay the roaming fees, th...

  • Voicemail 57

    Using your mobile device

    This guide provides voicemail support information for both the CDMA and GSM networks. Ting offers free voicemail service and can support some visual voicemail systems noted below. Voicemail trouble...

  • CDMA roaming settings -3

    Using your mobile device

    Need help tracking down the roaming settings on your CDMA device? This article will walk you through finding and updating them. Just click on your device type below. Android Phones iOS Device...

  • Removing the iOS activation lock -11

    Using your mobile device

    If you are looking to sell, return or replace your iPhone there are a few steps that need to happen beforehand. In order to allow another person access to the iPhone, you would need to remove your...

  • Removing your Android activation lock -69

    Using your mobile device

    An activation lock prevents someone else from gaining access to your phone should it be lost or stolen. If you're returning, replacing or selling your phone the lock should be disabled beforehand...

  • Backing up your phone 4

    Using your mobile device

    If you need to do a factory reset on your phone, you'll probably want to back up your phone's data. But even if you aren't having trouble with your device, it's a good idea to back it up regularl...

  • Running a Factory Reset 7

    Using your mobile device

    Sometimes, when all else fails, a device has to be set back to factory defaults to fix problems that have arisen. You may also be selling or returning a phone and want to delete all your personal...

  • Resetting an Android Phone From the Software 2

    Using your mobile device

    The path to the factory reset option in most Android phones is similar but will vary slightly between manufacturers. Below are some of the most common paths. You'll want to back up your phone fir...

  • Activating a GSM BYOD Device with a New Number 4

    Using your mobile device

    So you checked out our handy Ting Check Your Phone tool and got your own classy BYOD-eligible device to bring over to Ting. Awesome! The steps below will help you activate your Ting SIM card and ge...

  • Resetting an Android phone from the hardware -11

    Using your mobile device

    Most Android phones can be reset to factory defaults from the hardware. This can be a useful option if you're having trouble getting the phone booted up because this type of reset must be done wh...

  • Resetting Windows OS7 and OS8 Phones 1

    Using your mobile device

    Running a factory reset on a Windows phone is relatively easy. You'll probably want to back up your phone first and if you're unsure of how to do that, you can check out the tips here. If none...

  • Resetting a Feature Phone -3

    Using your mobile device

    The directions below will guide you through resetting most feature phones back to factory defaults. While not all feature phones can be backed up first, you'll want to check if yours has that opt...

  • iOS backup, reset and restore 21

    Using your mobile device

      Click the links below for directions on backing up, resetting or restoring your iOS phone: Backing up your iPhone Back Up to iCloud Back Up to iTunes Resetting your iPhone Reset from th...

  • I Need an Apple ID 1

    Using your mobile device

    Apple ID is what you will use to log into all your Apple services. You can use it on multiple Apple Devices and, through the magic of iCloud, you will be able to share pictures, contacts, and ite...

  • I forgot my iPhone passcode 2

    Using your mobile device

    The first thing you should know is that you will still be able to make an emergency call; you just won't be able to access anything else on the phone (this applies to phones running iOS 6 and up)...

  • Mobile phones and hearing aid compatibility (HAC) 1

    Using your mobile device

    You can find Hearing Aid Compatible (HAC) phones by checking the specifications for the device you're interested in. Our latest device round up can be found at https://ting.com/shop. There are...