-
How do I activate my phone? -252
Select how you would like to activate, and follow the guide to complete your activation! Activate with a new number If you have a new Ting device, or you are bringing a device to Ting, you can get...
-
Activating your iPhone -17
Need some help activating your iPhone with Ting Mobile? You're in the right place! This guide has all the activation steps you’ll need and some great troubleshooting tips to help you out. If you ha...
-
GSM APN setup guide 537
If you're having issues accessing data or using MMS and group messaging and you've tried all the other steps, it might be time to check the APN settings on your phone. These settings are usually au...
-
Updating your CDMA phone Over-the-Air: Profile, PRL and activation updates 41
Why do I need to be concerned about Over-the-Air updates? Over-the-air updates are important because they synchronize your phone with the network. If you've ever had an issue where your phone i...
-
GSM Android activation tips and tricks 4
With so many different Android phones on the market, activating on Ting's GSM network can sometimes be tricky. Not to worry, here are some handy tips that should make it easier. Make sure your phon...
-
GSM iOS APN settings 277
If you are using our X1 SIM card and running an iPhone that can run iOS 10 and up, simply make sure that you have updated to the latest version of iOS and these services should work automatically...
-
GSM Feature/Basic Phone APN Settings -7
Some feature phones will have their APN settings hard-coded so that they cannot be changed. If that's the case, a customer won't be able to get data on a device even if the compatibility check...
-
Activating your feature phone -6
While we can't provide specific instructions for all devices or all manufacturers, we do have some generic steps you can try complete the activation on the Ting network. Menu names and structures m...
-
Carrier reset for CDMA devices -49
A carrier reset is almost always necessary if you're activating a CDMA phone that's had a different phone number on it before. This reset sends your phone's new information to the network so that y...
-
Initiating a profile update on CDMA -21
If you've recently activated your phone and it's not yet able to make phone calls or access data, running a profile update may get you up and running. Before you start Many LTE devices can run this...
-
Franklin R850 Hotspot set up and troubleshooting -44
Looking to get your Franklin R850 Hotspot set up and activated for mobile data service? With this guide, you should be up and running for service in no time! If you have not yet activated the devic...
