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How do I activate my phone? -101
Select how you would like to activate, and follow the guide to complete your activation! Activate with a new number If you have a new Ting device, or you are bringing a device to Ting, you can get...
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Activating your iPhone -9
Need some help activating your iPhone with Ting Mobile? You're in the right place! This guide has all the activation steps you’ll need and some great troubleshooting tips to help you out. If you ha...
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GSM Android APN setup guide 542
Need help getting the data up and running on your Android device? You're in the right place! This guide has everything you will need to help you set up the data, MMS (picture/video/group messag...
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Updating your CDMA phone Over-the-Air: Profile, PRL and activation updates 36
Why do I need to be concerned about Over-the-Air updates? Over-the-air updates are important because they synchronize your phone with the network. If you've ever had an issue where your phone i...
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GSM Android activation tips and tricks 5
With so many different Android phones on the market, activating on Ting's GSM network can sometimes be tricky. Not to worry, here are some handy tips that should make it easier. Make sure your phon...
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GSM iOS APN settings 287
If you have an iPhone running iOS 9 or earlier, you must manually add these APN settings for data and MMS services to work correctly. Wi-Fi calling and Visual Voicemail are not available for thes...
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GSM Feature/Basic Phone APN Settings -4
Some feature phones will have their APN settings hard-coded so that they cannot be changed. If that's the case, a customer won't be able to get data on a device even if the compatibility check...
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Activating your feature phone 2
While we can't provide specific instructions for all devices or all manufacturers, we do have some generic steps you can try complete the activation on the Ting network. Menu names and structures m...
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Carrier reset for CDMA devices -7
A carrier reset is almost always necessary if you're activating a CDMA phone that's had a different phone number on it before. This reset sends your phone's new information to the network so that y...
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Initiating a profile update on CDMA -2
If you've recently activated your phone and it's not yet able to make phone calls or access data, running a profile update may get you up and running. Before you start Many LTE devices can run this...
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Franklin R850 Hotspot set up and troubleshooting -22
Looking to get your Franklin R850 Hotspot set up and activated for mobile data service? With this guide, you should be up and running for service in no time! If you have not yet activated the devic...
