• How to change your phone number 8

    Account & billing

    You can change your Ting phone number on both our GSM and CDMA networks, but the process of doing so is different for each network. CDMA On CDMA, changing your phone number is a quick two-step proc...

  • Customizing your Ting service - How to set up your device features -5

    Account & billing

    At Ting, we believe in providing the freedom to only pay for what you use, and part of that is allowing features that you don't want or need to be disabled to avoid any charges. This guide is to c...

  • Setting or Updating Caller ID on Your CDMA Device 3

    Account & billing

    Setting or updating your caller ID is easy, just follow the steps below for your CDMA device.On the GSM network, we can only assist by setting this ID to "Wireless caller" for you. Please...

  • Where do I find my MSL? 8

    Account & billing

    What's an MSL? Your Master Subsidiary Lock code (MSL) is a 6-digit code unique to your CDMA phone that's necessary to access some of your phone's deeper functions, such as wiping a phone number...

  • Suspending vs Deactivating Your Mobile Device 43

    Account & billing

    This article will explain the difference between suspending and deactivating your mobile device and help you decide which option is right for you. To suspend or deactivate your device, click t...

  • Enable or disable international long distance calling 9

    Account & billing

    1. Sign in to your Ting account and click Device settings. 2. Click the Device you are enabling long distance on then click the Edit icon under international long distance. 4. Choose your lo...

  • International coverage options with Ting 44

    Account & billing

    There are several ways that you can get mobile phone service while traveling internationally depending on where you're going, how long you're planning on staying, and what type of phone you have. E...

  • Removing inactive mobile devices from your account 2

    Account & billing

    Whether you're replacing your phone with a better, faster, stronger model or you left it in a forgotten diner on that last road trip, you may find it handy to be able to remove a device from your...

  • Lost or Stolen Device -1

    Account & billing

    I lost my phone, what should I do? First things first, try calling it from another phone and see if you can hear it ring, or vibrate. If you're sure it's nowhere to be found, you can ...

  • I Lost My iPhone -4

    Account & billing

    Luckily, Find My iPhone is a functionality that’s built right into iCloud, and if enabled, it will definitely increase the possibility of finding your phone. Before you do anything drastic, try c...

  • Porting your number out of Ting 74

    Account & billing

    We hope you never want to port any of your numbers away. On the off chance that you do, we want to keep things simple for you, just follow the steps below. 1. Give yourself sufficient time Numb...

  • FAQ: Swapping Numbers Between Devices -2

    Account & billing

    Whether you're upgrading to a newer phone or replacing one that made an unfortunate swan dive into a sink full of water, it's easy to move numbers between devices on your account.   Do I need ...