• Paying your Ting bill 1

    Account & billing

    Ting wants to make it as easy as possible for you to make a payment. That's why all our accounts are set up for automatic billing to your credit or debit card. If you run into an issue with your bi...

  • FAQ: monthly billing 28

    Account & billing

    1. How can I pay my Ting bill? Bill payment with Ting is monthly and entirely automated. You just make sure you have a valid Visa, Mastercard, American Express or Discover card on file and we w...

  • Billing issues -20

    Account & billing

    1. What do I do if my bill looks wrong?       We hope you will have very few issues and questions about your bill since you can easily track your usage throughout the month and we won't surpris...

  • Mobile taxes and fees FAQ 6

    Account & billing

    In this article, we will look into the most common questions you might have about our mobile taxes and fees that you will see on a regular monthly bill with us.  Common taxes and fees Other surcha...

  • Military Personnel: Save your Phone Number with Ting 6

    Account & billing

    Veterans Day only happens once a year, but Ting wants to thank you all year-round. As a small token of our appreciation to all members of the United States Armed Forces, Ting will save your phone n...

  • Updating your address with Ting -7

    Account & billing

    This guide is to help cover how we use the address information stored in your Ting account and how moving could impact you. We use two types of addresses on your account, the billing address and th...

  • What is the difference between a charge and an authorization?

    Account & billing

    What is a charge? A charge is when Ting collects payment from your debit card or credit card for services rendered or goods supplied. The two types of charges you will encounter with Ting are mont...