• Text Messaging -20

    1. Am I billed for incoming and outgoing text messages? Yes. All text messages are billed. 2. Can I disable text messaging? Yes, you can disable the ability to send and/or receive messages ...

  • Voicemail 38

    This guide provides voicemail support information for both the CDMA and GSM networks. Ting offers free voicemail service and can support some visual voicemail systems noted below. Voicemail trouble...

  • Using Call Forwarding 22

    Call forwarding enables you to forward calls to your mobile device, to a number that you specify in your account on your Device Settings page. There are no extra charges to use call forwarding, but...

  • Tethering and personal hotspots -3

      Tethering (or hotspot) is a method that allows other devices, like a computer or tablet, to use your phone's connection to the cellular data network in order to access the Internet. Tethering...

  • How to change your phone number 22

    You can change your Ting phone number on both our GSM and CDMA networks, but the process of doing so is different for each network. CDMA On CDMA, changing your phone number is a quick two-step proc...

  • Visual voicemail for iPhone -41

    What is Visual Voicemail? Visual voicemail is a random-access voicemail with a visual interface. Such an interface presents a list of messages for playback. This means you can listen to whatever me...

  • Visual Voicemail for Android -1

    Visual voicemail is a system that will allow a user to view and/or listen to their messages without calling their voicemail box and offers a visual interface to view and navigate through the messag...

  • Setting or Updating Caller ID on Your CDMA Device 5

    Setting or updating your caller ID is easy, just follow the steps below for your CDMA device. Sign in to your Ting account and click Device settings. Click on the device for which you want to set ...

  • Call Blocking

    Can I block unwanted calls from specific numbers? We don't currently offer a way to block calls from specific numbers, though if you want to block unwanted text messages, you can check out this art...

  • Disabling Wi-Fi and enabling data -4

    For many phones, it's necessary to disable Wi-Fi and enable data prior to attempting over-the-air updates such as Profile and PRL updates or a Carrier Reset. The pathways to these options vary fr...

  • FAQ: Swapping Numbers Between Devices 10

    Whether you're upgrading to a newer phone or replacing one that made an unfortunate swan dive into a sink full of water, it's easy to move numbers between devices on your account. Do I need to...