• Troubleshooting voice calls on Ting -22

    If you're having trouble making or receiving calls, we have some quick and easy troubleshooting tips to help you get up and running. If a carrier reset, profile, or PRL update are performed on an a...

  • Troubleshooting text messaging on CDMA -22

    If you're having trouble sending or receiving regular text (SMS) messages, here are a few quick and easy troubleshooting tips that might get you up and running. Remember, these tips apply to tex...

  • Troubleshooting Data on CDMA -19

    If you're having trouble getting a data connection on your phone, here are a few quick and easy troubleshooting tips that might get you up and running again. Check that data is available in your ar...

  • Troubleshooting Data on GSM -23

    If you're having trouble getting a data connection on your phone, here are a few quick and easy troubleshooting tips that might get you up and running again. Check that data is available in your ar...

  • Troubleshooting GSM text (SMS) messaging -148

    If you're having trouble sending or receiving regular text (SMS) messages, here are a few quick and easy troubleshooting tips that might get you up and running. Remember, these tips apply to tex...

  • Troubleshooting Group Messaging -618

    If you're having trouble sending group text (SMS) messages, you may need to update your account and messaging app settings. When you send a text message to multiple recipients, most smartphones ...

  • Troubleshooting Wi-Fi Calling -9

    If you're having trouble with Wi-Fi calling on your device here are a few quick and easy troubleshooting tips.   1. Confirm that Wi-fi calling is enabled for the device on your account. L...

  • Changing the DTMF Tone of your Android Device -143

    After bringing a phone from another carrier, some customers find that they have issues using voicemail. They will enter the security PIN, but the system doesn't acknowledge that a PIN was entered a...