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Auto-Attendant Routes: Menu
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Auto-Attendant Routes: Menu

In this article
PromptsMenu OptionsFailure Routing

Attention

This feature is limited release.
Ting Voice is only available to a select group of limited release participants. If you are not participating, this article does not apply!

A Menu directs the caller to a message, and DTMF (Dual-tone Multi-Frequency signaling, commonly referred to as touch-tones) options for call routing based on the key dialed.

Enter a name for this menu and then upload your prompts.

Screenshot of the Menu set up in Auto-attendant routes. Users are asked to name their Menu, then upload file(s) for the Intro Prompt (optional) and Menu Prompt. Users can toggle whether they want to Allow Barge-in or Allow Extension Dialing.

Prompts

Intro Prompt

The recorded audio that a caller will hear upon entering the menu. A WAV file must be uploaded before the menu can be saved.

Menu Prompt

A caller will hear the recorded audio after completing the introduction prompt. A WAV file must be uploaded before the menu can be saved. WAV files must be less than 5 MB and in an 8-bit mono U-Law file format.

  • Example: "Thank you for calling Acme Corp. Press 1 for Sales, 2 for Support, or 3 for Billing."

‍Allow Barge-In

Allow callers to interrupt the Intro prompt by dialing an option (DTMF input) before they hear it.

Allow Extension Dialing

‍Allow callers to dial their party's extension while the menu options are still playing. After dialing, there will be a two-second delay before the call is routed.If "Allow Barge-in" is also enabled, callers can also interrupt the Intro prompt. Because an extension may start with the same number as a menu option, there is a two-second delay after a number is dialed before the call is transferred. If the dialed extension is invalid, the caller will hear "invalid extension," and the call will end.

Menu Options

Add DTMF (touchtone) options (0-9, *, #).  Each option will need a name and a completed route.

  1. Click [+ Add Option].
  2. Select the DTMF option (0-9,*, or #).
  3. Enter a name for the menu option.
  4. Repeat steps 1-3 for other menu options.
Screenshot of the Menu Options section where users are able to set up and name extensions. In this example, "2" directs to "Sales", "3" directs to "Billing", and "4" directs to "Support".

Failure Routing

Choose what happens if the caller dials an invalid option or fails to make a selection within a specified time.

Screenshot of the Failure Routing screen. Users are prompted to enter the number of seconds before a Menu Timeout, the Maximum [number] of Invalid Selections, and upload a file to serve as an Invalid Prompt (when a called makes an invalid selection). In this example, the menu timeout is set to 30 seconds and the max invalid selections is set to 3.

Menu Timeout

The number of seconds delay before directing the call into the failure route.

Max Invalid Selections

The number of invalid DTMF (touchtone) selections will be allowed before directing the call into the failure route.

Invalid Prompt

Upload a recorded audio file (WAV or WAVE) that a caller will hear after dialing an invalid DMTF option (required). Files must be less than 5 MB and in 8-bit mono U-Law format.

  • Example: "The number you entered was invalid. Please try again."

When you're done configuring the menu, click Save. The menu will be added to the auto-attendant builder canvas.

Other Articles in this Section
Auto-Attendant Routes: Hang up
Auto-Attendant Routes: Reference
Auto-Attendant Call Queueing