[Ting Voice] How do I manage my voicemail?

This feature is limited release.

Ting Voice is only available to a select group of limited release participants. If you are not participating, this article does not apply!


Voicemail can be a big part of how we communicate and it's getting more customizable every day. In addition to customizing the greeting, you can set up email notifications to alert you every time a message is received and attach the recording so you can listen to it from anywhere.

Managing voicemail with your phone

The voicemail menu can be accessed remotely or by dialing a star code from a phone connected to the account.

Direct Access

  1. From a line assigned to the voicemail box, dial the Voicemail star code (*98).
  2. Enter the 4-digit PIN and press #.

Remote Access

  1. From a line not assigned to the voicemail box, dial your 10-digit phone number.
  2. When the voicemail greeting plays, press #.
  3. Enter the 4-digit PIN and press #.

Note: Your 4-digit PIN can be reset from the Ting Voice Portal.

Voicemail Menu

Once logged in, press 1 to listen to messages. Use the following to navigate the menu:

  • Press 1: Skip message
  • Press 2: Save message
  • Press 3: Erase message
  • Press 9: Repeat message
  • Press 0: Exit menu

Personalize Greetings

Once logged in, press 8 to access the personal options:

  • Press 1: Change the PIN
  • Press 2: Manage the greetings
    • Press 1: Change the default greeting
    • Press 2: Change the "busy" greeting
    • Press 3: Change the "no answer" greeting
  • Press 9: Repeat personal options
  • Press 0: Exit menu

Managing voicemail with the Ting Voice Portal

In the Users > Voicemail tab, you can manage their voicemail greetings, messages, and message settings such as Voicemail to Email and Voicemail Transcription.

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Feature Description
Voicemail Box Name The name of the voicemail box assigned to this user. To change the user's box, click the drop-down menu and select one from the list. To change the name of the voicemail box, go to Account > Voicemail and search for the box.
Owner The name(s) of the user(s) this voicemail box is assigned to.
Reset PIN If the user cannot remember their voicemail box PIN to sign in, click Reset PIN to reset it for them. The default PIN is 1234. The first time the user logs in to their voicemail box with the default PIN, they will be asked to set a new one. 

Voicemail Management

Voicemail boxes can be managed at the user level (here) or in the Voicemail section of the Ting Voice Portal. The settings for Voicemail Box Greetings, Messages, and Message Settings are the same in both locations. Please note, you can download only your own voicemail messages from the Ting Voice Portal.

Voicemail Box Greetings

Users can upload their voicemail greetings (Basic, Busy, No Answer) and personal name recordings. Click the field to select a file from your computer, then click Upload. The upload will accept WAVE, MP3, and OGG files that are less than 10MB.

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For help recording a WAV file, see our [Ting Voice] WAV recording guide for voicemail, auto-attendant, and hold.

Messages

Voicemail messages saved to the box are listed here. Messages can be sorted by Time/Date, Length, and Status (New or Saved). Hover over an individual message to see the management tools (Save and Delete) on the right. 

Note: You can download your own voicemail messages from the Ting Voice Portal, but you will not have the option to download messages for other users.

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Feature Description
Save Change the status of the message to Saved.
Delete Delete this message from the box. To delete all or multiple messages at once, select the message on the left and then click the trash icon at the top right.

Message Settings

Messages left on the user’s voicemail box can be forwarded as an MP3 file to one or more email addresses. Users also have the option to keep a copy of the message in their voicemail box when it’s forwarded.

  1. Check Forward Voicemail to Email.
  2. Optionally, check Keep a copy in voicemail box
    • When checked, the message waiting indicator (MWI) on the user’s device will stay on until they’ve listened to or deleted the message from their voicemail box.
  3. Enter one or more email addresses, each separated by a comma. 
  4. At the bottom of the section, click Save.

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Sometimes reading a voicemail message is easier than listening to it. Voicemail transcription takes the audio from the voicemail message and converts it to text, which is then forwarded to one or more email addresses with or without the message attached as an MP3 file (depending on if you also have forwarding enabled).

  1. Check the box for Enable Transcription of Messages.
  2. In the field below, enter one or more email addresses separated by commas (required).
  3. Click Save.

Voicemail messages will be transcribed and sent to the email address(es) indicated here from noreply@ting.voice.com. If "Forward Voicemail to Email" is also enabled, an MP3 of the message will be attached to the email.

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US English

Voicemails can only be transcribed from US English. If a message cannot be transcribed for any reason, such as poor audio quality, an email will still be sent with a message saying, "Message could not be transcribed."

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