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VoIP Services
Using View-only Mode with an Auto-Attendant
Other Articles in this Section
Directory Listing in Ting Voice
Accessing the Ting Voice Portal
Changing a Phone Number Destination
Auto-Attendant Overview
Accessing your Call Log in CedarView
Auto-Attendant Setup
Managing Voicemail
WAV Recording Guide for Voicemail, Auto-attendant, and Hold
Star Codes Quick Start Guide
Device User Guides
SimplyBits VoIP Billing
Setting up Virtual Fax (vFax)

Using View-only Mode with an Auto-Attendant

In this article
View Only Mode

Attention

This feature is limited release.
Ting Voice is only available to a select group of limited release participants. If you are not participating, this article does not apply!

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Once an auto-attendant has been activated, whether or not a phone number has been assigned, it can no longer be edited. This is because the auto-attendant route builder saves changes in real time, and we don't want you to accidentally break an active call flow, even temporarily.

See also: Edit an Auto-attendant

If you just want to see how the auto-attendant is set up, click to open it in View Only mode.

Ting Voice's Auto-Attendant screen showing the how to access the View Only icon located on the right side of a listing as a blue square with an arrow pointing out.

View Only Mode

Whether an auto-attendant is activated with or without a phone number, the functionality is the same in View Only mode:

  • The title bar says View Only.
  • The ellipses that indicate a route can be edited are gone.
  • You can still view routes, but the settings are greyed out or can otherwise not be edited.
  • Instead of the Cancel and Save buttons, the route will have only a Close button.

Examples

Here are some examples of what it will look like:

An example of Ting Voice's Auto-Attendant View Only screen. Shows mappings for Hours, Group and people.
Ting Voice's Auto-Attendant Group (Left) and Reference (Right) screens. For the Group screen (Left), it lists the following fields: Group Name, Max # of Calls, Max Time (Minutes), Ring Timeout (Seconds), User Ring Strategy radio buttons and Users and Timeout (in seconds). For the Reference screen (right) it lists the shows the Group, Menu, Message, Schedule, and User.

Other Articles in this Section
Directory Listing in Ting Voice
Accessing the Ting Voice Portal
Changing a Phone Number Destination
Auto-Attendant Overview
Accessing your Call Log in CedarView
Auto-Attendant Setup
Managing Voicemail
WAV Recording Guide for Voicemail, Auto-attendant, and Hold
Star Codes Quick Start Guide
Device User Guides
SimplyBits VoIP Billing
Setting up Virtual Fax (vFax)