This feature is limited release.
Ting Voice is only available to a select group of limited release participants. If you are not participating, this article does not apply!
Voicemail can be a big part of how we communicate and it's getting more customizable every day. In addition to customizing the greeting, you can set up email notifications to alert you every time a message is received and attach the recording so you can listen to it from anywhere.
The voicemail menu can be accessed remotely or by dialing a star code from a phone connected to the account.
Your 4-digit PIN can be reset from the Ting Voice Portal.
Once logged in, press 1 to listen to messages.
Use the following to navigate the menu:
Press 1: Skip message
Press 2: Save message
Press 3: Erase message
Press 9: Repeat message
Press 0: Exit menu
Once logged in, press 8 to access the personal options.
Press 1: Change the PIN
Press 2: Manage the greetings
- Press 1: Change the default greeting
- Press 2: Change the busy greeting
- Press 3: Change the no answer greeting
Press 9: Repeat personal options
Press 0: Exit menu
In the Users > Voicemail tab, you can manage their voicemail greetings, messages, and message settings such as Voicemail to Email and Voicemail Transcription.
Voicemail boxes can be managed at the user level (here) or in the Voicemail section of the Ting Voice Portal. The settings for Voicemail Box Greetings, Messages, and Message Settings are the same in both locations. Please note, you can download only your own voicemail messages from the Ting Voice Portal.
Users can upload their voicemail greetings (Basic, Busy, No Answer) and personal name recordings. Click the field to select a file from your computer, then click Upload. The upload will accept WAVE, MP3, and OGG files that are less than 10MB.
For help recording a WAV file, see our WAV recording guide for voicemail, auto-attendant, and hold.
Voicemail messages saved to the box are listed here. Messages can be sorted by Time/Date, Length, and Status (New or Saved). Hover over an individual message to see the management tools (Save and Delete) on the right.
You can download your own voicemail messages from the Ting Voice Portal, but you will not have the option to download messages for other users.
Here are some additional details about message actions:
Messages left on the user’s voicemail box can be forwarded as an MP3 file to one or more email addresses. Users also have the option to keep a copy of the message in their voicemail box when it’s forwarded.
Sometimes reading a voicemail message is easier than listening to it. Voicemail transcription takes the audio from the voicemail message and converts it to text, which is then forwarded to one or more email addresses with or without the message attached as an MP3 file (depending on if you also have forwarding enabled).
Voicemail messages will be transcribed and sent to the email address(es) indicated here from noreply@ting.voice.com. If "Forward Voicemail to Email" is also enabled, an MP3 of the message will be attached to the email.