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Turning on Wi-Fi calling on iOS 10

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Last updated by Rod McRae

Devices on the GSM network using iOS 10 and up now have the ability to use Wi-Fi calling. To use that feature you must first enable it on the Device Settings tab of your Ting account. Once that is done, you must follow the steps below to enable it on your phone.

Note: Wi-Fi calling is still not available on the CDMA network nor is it available to iOS devices on the GSM network using iOS 9 or older. 

  1. Open the Settings 
  2. Tap Phone
  3. Tap Wi-Fi Calling
  4. Toggle Wi-fi calling on

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You will then be prompted to enter an E-911 address. 

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Select Update once the address is entered. If successful the network in the upper left should change to Ting Wi-Fi

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If you are having trouble please get in touch with us.

 

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Comments

  • Avatar
    Myrna Ellington

    Before upgrading to iOS 10 I was able to use google hangouts without incurring charges for Ting minutes. Now that I have iOS 10 when I use google hangouts I’m being charged for minutes. The only workaround I have found is to put my phone in airplane mode, then connect to WiFi and call, no minutes charged then. Is there another way I’m missing? I keep forgetting to turn my airplane mode off again.

  • Avatar
    Mitch Surprenant

    Myrna,

    I recommend making the upgrade to iOS 11 if possible. I have, and I am not charged minutes when using Hangouts for calls.

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