Help Center - Mobile
Wi-Fi Calling
Setting up Wi-Fi calling on your Android
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Setting up Wi-Fi Calling on your iPhone

Setting up Wi-Fi calling on your Android

In this article

Check your Android phone's compatibilityEnable Wi-Fi calling on your Ting accountSetting up Wi-Fi calling on your Android phoneChoose your Wi-Fi calling preferences

Boost your signal with Wi-Fi calling on Ting

Wi-Fi calling enhances your signal by routing calls and texts through your connected Wi-Fi network. This gives you reliable coverage, even indoors, while using your existing phone number. Best of all? With Ting, Wi-Fi calling is included at no extra cost!

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Check your Android phone's compatibility

Wi-Fi calling is supported on many Android devices. Follow these steps to check if your phone supports Wi-Fi calling:

  1. Connect your phone to a Wi-Fi network.
  2. Open Settings.
  3. Tap Connections or Wireless and Network Settings.
  4. Tap More or More Networks.
  5. Look for a Wi-Fi calling option.

If you see it, your phone is Wi-Fi calling ready!

Enable Wi-Fi calling on your Ting account

Before you can activate Wi-Fi calling on your phone, it needs to be enabled on your Ting number. Contact us to enable the feature and set up your E911 address.

Setting up Wi-Fi calling on your Android phone

Once Wi-Fi calling is enabled on your Ting account, follow these steps to turn it on in your phone settings:

  1. Connect your phone to a Wi-Fi network.
  2. Open Settings.
  3. Tap Connections or Wireless and Network Settings.
  4. Tap More or More Networks.
  5. Turn on Wi-Fi calling.

Your phone is now ready to make calls over Wi-Fi!

Choose your Wi-Fi calling preferences

Customize your calling experience by setting your Wi-Fi calling preferences:

  1. Open Wi-Fi calling (not the on/off toggle).
  2. Tap Connection preferences.
  3. Choose one of the following:
    • Wi-Fi preferred: Your phone uses Wi-Fi for calls when available.
    • Cellular network preferred: Your phone uses Wi-Fi for calls only when the cellular network is unavailable.
    • Never use a cellular network: Your phone will use Wi-Fi exclusively for calls.

Need assistance?

If you run into any issues, contact us—we’re here to help you get set up and connected.

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Setting up Wi-Fi Calling on your iPhone