Help Center - Mobile
Wi-Fi Calling
Setting up Wi-Fi Calling on your iPhone
Articles in this section
Setting up Wi-Fi calling on your Android

Setting up Wi-Fi Calling on your iPhone

In this article

Is your phone compatible?Enabling Wi-Fi calling on your Ting accountSetting up Wi-Fi calling on your iPhoneTroubleshooting Wi-Fi calling

Stay connected with Wi-Fi calling on Ting

Wi-Fi calling boosts your phone's signal by using the local Wi-Fi network you’re connected to. This ensures reliable coverage indoors, letting you make calls and send texts with your existing phone number. And the best part? With Ting, Wi-Fi calling is included in your plan at no extra cost.

Is your phone compatible?

Wi-Fi calling works with iPhones running iOS 14 or higher, including the iPhone 6s and newer.

Enabling Wi-Fi calling on your Ting account

Before you can start using Wi-Fi calling, it needs to be activated on your Ting phone number. Contact us to enable the feature and set up your E911 address.

Setting up Wi-Fi calling on your iPhone

Once Wi-Fi calling is enabled on your Ting account, follow these steps to activate it on your iPhone:

  1. Open Settings.
  2. Tap Phone.
  3. Select Wi-Fi Calling.
  4. Toggle Wi-Fi calling to on.
  5. When prompted, tap Enable.
  6. Enter your E911 address and tap Update.
  7. Look for Ting Wi-Fi in the upper-left corner of your screen to confirm it’s working.

Troubleshooting Wi-Fi calling

If you’re having issues with Wi-Fi calling, here’s how to troubleshoot:

  • Ensure your device is up to date: Install the latest iOS update.
  • Fix provisioning server errors: If you encounter activation errors (e.g., for Wi-Fi calling or iMessage), your device name may be the issue. Here's how to update it:
    1. Open Settings.
    2. Tap General.
    3. Select About.
    4. Tap Name.
    5. Replace the current name and tap Done.

Need more help?

Contact us and our team will get you back on track in no time.

Other Articles in this Section
Setting up Wi-Fi calling on your Android